Senior Customer Success Manager - France - M/F/D

AB Tasty

Paris

Hybrid

EUR 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Meal vouchers (Swile)

Health insurance (Alan)

Mobility and Gymlib passes

Additional days off

Support for remote working expenses

Job summary

A leading digital optimization company in Paris is seeking a Senior Customer Success Manager to drive customer satisfaction and growth. Candidates should have a degree in a relevant field and 3-5 years of experience in customer success. Fluency in French and English is required, along with strong analytical skills and a proactive mindset. The role offers autonomy and opportunities for professional development within a vibrant team culture.

Qualifications

At least 3-5 years work of experience in a related field in Customer Success.
Interest in UX, e-commerce, analytics or CRO.
Ability to analyze data and translate it into marketing plans.

Responsibilities

Own and nurture a portfolio of top customers.
Provide strategic guidance and recommendations.
Proactively identify churn risks.

Skills

Customer-focused

Organized

Proactive mindset

Fluent in French and English

Analytical thinker

Strong soft skills

Education

Degree in Business, Economics, IT, Digital or Marketing

Tools

Churn Zero

Trello

Slack

Jira

Confluence

Job description

Senior Customer Success Manager - France - M/F/D

Join to apply for the Senior Customer Success Manager - France - M/F/D role at AB Tasty

Senior Customer Success Manager - France - M/F/D

Join to apply for the Senior Customer Success Manager - France - M/F/D role at AB Tasty

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.

At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

We bring client satisfaction
We are impactful
We go above and beyond
We live one team, one dream

We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

About Us
Your Journey with Us
AB Tasty on Welcome to the Jungle

THE TEAM

Join our dynamic CSM team in Paris, where you'll collaborate with Sales, Partner and Marketing and Product Teams. As a Senior CSM, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.

You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.

Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more

Travel: occasional travel to client sites or team-building events

YOUR MISSION

Own and nurture a portfolio of our top customers, ensuring long-term success
Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies
Collaborate with a Key Account Manager to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion
Proactively identify churn risks and implement strategies to improve retention
Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy
Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution
Analyse and identify new areas for optimisation following data analysis
Lead CRO meetings, workshops and training
Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products

WHAT YOU WILL BRING

Degree in Business, Economics, IT, Digital or Marketing
At least 3-5 years work of experience in a related field in Customer Success
Customer-focused, organised with a proactive mindset
Fluent in French and English, with excellent verbal and written communication skills
Analytical thinker who can translate complex data into profitable marketing plans
Interest in UX, e-commerce, analytics or CRO
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU WILL LOVE IT HERE

Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
Centrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses

Seniority level