Senior Enterprise Customer Success Manager — Paris (Hybrid)

AB Tasty; Paris; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health insurance

Mobility pass

Gymlib passes

Remote work support

Extra days off

Résumé du poste

AB Tasty is seeking a Senior Customer Success Manager – Enterprise based in Paris to manage a strategic portfolio of Enterprise accounts and drive retention, expansion, and long-term partnerships. You will collaborate with Sales, Product, Marketing, and Support teams to maximize value from the VWO/AB Tasty platform.

You will own renewal cycles, lead strategic client conversations, and help customers achieve measurable outcomes, with up to 2 days of remote work per week in a dynamic,

Qualifications

• Experience in SaaS Customer Success with Enterprise accounts.
• Ability to lead strategic client conversations and renewal cycles.
• Data-driven mindset to drive churn reduction and process improvement.

Responsabilités

• Manage a strategic portfolio of Enterprise accounts, acting as the primary point of contact and trusted advisor to maximize the value clients get from the platform.
• Build and maintain strong relationships with Enterprise clients, providing strategic guidance to maximize upsell and expansion opportunities while minimizing churn.
• Drive key performance metrics including NRR, churn, renewal rates, and customer health, ensuring consistent achievement of targets across your portfolio.
• Lead strategic business reviews, onboarding journeys, and platform demos tailored to each client’s business objectives and use cases.
• Liaise with Product, Technical, and Sales teams to align on client priorities, drive platform improvements, and unlock new opportunities within your accounts.
• Act as the voice of the customer internally, contributing to Customer Success strategy, playbooks, and best practices to help scale excellence across the broader CS organization.

Connaissances

Customer success

Enterprise accounts

Stakeholder management

Renewal management

Upsell & expansion

CRM software

Outils

CRM software

Description du poste

AB Tasty is seeking a Senior Customer Success Manager – Enterprise based in Paris to manage a strategic portfolio of Enterprise accounts and drive retention, expansion, and long-term partnerships. You will collaborate with Sales, Product, Marketing, and Support teams to maximize value from the VWO/AB Tasty platform.

You will own renewal cycles, lead strategic client conversations, and help customers achieve measurable outcomes, with up to 2 days of remote work per week in a dynamic,