Senior Customer Success Engineer – Data Platform & DR

Veeam; France; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Vacation days

Private health insurance

Dental & optical coverage

Life insurance

Pension plan

Résumé du poste

Veeam is seeking a Customer Success Engineer to own technical success plans and adoption roadmaps for enterprise accounts. You will drive onboarding, optimization, and proactive resilience assessments across the Veeam Data Platform, coordinating with Sales and CS leadership to maximize ARR and growth.

Ideal candidates have deep DR/R expertise, VMCE certification, and a proven ability to translate business goals into technical adoption strategies for CISO/CIO stakeholders.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Advanced level of English.
• Hands-on expertise across OS, virtualization, storage, scripting/automation, cloud platforms, and DR/R.
• VMCE certification required (may be completed post-hire).
• Certifications: AWS Solutions Architect (Associate/Professional), Azure Administrator or Solutions Architect Expert.

Responsabilités

• Lead onboarding, adoption, and optimization for customers.
• Identify churn risk, migrations, and upsell opportunities with technical insights.
• Conduct recovery simulations and DRMM assessments for measurable value.
• Collaborate with Sales/CS to influence renewal terms and pricing.

Connaissances

Customer-facing engineering

Executive stakeholder engagement

Technical adoption roadmaps

English proficiency

Formation

VMCE certification

AWS Solutions Architect

Azure Administrator/Solutions Architect Expert

Outils

Operating systems

Virtualization

Storage

Scripting/Automation

DR&R best practices

Description du poste

Veeam is seeking a Customer Success Engineer to own technical success plans and adoption roadmaps for enterprise accounts. You will drive onboarding, optimization, and proactive resilience assessments across the Veeam Data Platform, coordinating with Sales and CS leadership to maximize ARR and growth.

Ideal candidates have deep DR/R expertise, VMCE certification, and a proven ability to translate business goals into technical adoption strategies for CISO/CIO stakeholders.