Senior Automotive Helpdesk Engineer: Diagnostics

MSX International; Poissy; Sur place; EUR 42 000 - 46 000; Plein temps

Avantages offerts par ce poste

Health insurance

Disability/Life coverage

Résumé du poste

MSX International Group in France seeks a Technical Helpdesk Agent Level 2 - Automotive to provide advanced diagnostic support for dealer networks and ensure high first-time fix rates. You will work with Level 1, Engineering, Quality and suppliers to resolve escalations, validate root causes, and contribute to field fixes.

Strong diagnostic and communication skills are essential. Experience in automotive aftersales and knowledge of OEM diagnostic platforms such as Diagbox and wiTECH are

Qualifications

• Proven experience in automotive aftersales and advanced technical diagnostics.
• Track record resolving complex, multi-system faults and guiding workshop teams through structured diagnostics.
• Experience collaborating with engineering, quality, and supplier teams on field issues and corrective actions.
• Background in creating technical guidance, training content, or knowledge base articles is a plus.

Responsabilités

• Serve as the primary point of contact for Level 2 technical escalations from dealers and Level 1 support.
• Diagnose complex vehicle issues using OEM diagnostic tools and interpret electrical schematics to guide accurate repairs.
• Provide expert guidance on chassis/body, telematics, LEV/PHEV, gas/diesel, and transmissions.
• Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletins.
• Analyze case trends to identify systemic issues; recommend preventive measures and knowledge base updates.
• Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first-time-fix.
• Create and deliver technical communications and training to elevate dealer technical capability.
• Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcomes.
• Monitor KPIs and drive continuous improvement initiatives.

Connaissances

Diagnostics expertise

Communication

Team collaboration

Customer focus

Autonomy

Analytical thinking

Problem solving

Outils

Diagbox

wiTECH

DSM/OE diagnostic tools

MS Office/Google Workspace

Description du poste

MSX International Group in France seeks a Technical Helpdesk Agent Level 2 - Automotive to provide advanced diagnostic support for dealer networks and ensure high first-time fix rates. You will work with Level 1, Engineering, Quality and suppliers to resolve escalations, validate root causes, and contribute to field fixes.

Strong diagnostic and communication skills are essential. Experience in automotive aftersales and knowledge of OEM diagnostic platforms such as Diagbox and wiTECH are