Senior AR Collections Analyst — Cash Flow & Disputes

Xylem; Guadeloupe; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Xylem is hiring for an AR Collections role onsite in Guadalupe. The successful candidate will oversee daily collections, utilize HighRadius tools and SAP S/4HANA, ensure policy compliance, and drive cash performance across the Americas with strong English communication.

Leadership experience is a plus as the team collaborates with Sales, Customer Service, and Finance. Join a Fortune 500 water solutions company focused on sustainable impact and customer excellence, contributing to continuous

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 3-5 years of AR Collections/O2C experience.
• Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
• Strong English communication, written and verbal.
• Experience interacting with external customers and internal stakeholders.

Responsabilités

• Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
• Utilise HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
• Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
• Support escalations related to large past-due balances and customer experience issues.
• Create disputes to resolve disputes and drive cash performance.
• Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on site leadership.
• Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
• Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
• Support adoption and optimisation of HighRadius & Emagia tools and automation features.
• Provide recommendations on workflow improvements and customer issue prevention.

Connaissances

English communication

Stakeholder collaboration

Negotiation

Data-driven decision making

Formation

Bachelor's degree in Finance/Accounting/Business Admin

Outils

HighRadius CLS

HighRadius DMS

HighRadius EIPP

HighRadius CAA

SAP S/4HANA

Description du poste

Xylem is hiring for an AR Collections role onsite in Guadalupe. The successful candidate will oversee daily collections, utilize HighRadius tools and SAP S/4HANA, ensure policy compliance, and drive cash performance across the Americas with strong English communication.

Leadership experience is a plus as the team collaborates with Sales, Customer Service, and Finance. Join a Fortune 500 water solutions company focused on sustainable impact and customer excellence, contributing to continuous