AR Disputes Analyst: Cash Flow & Process Optimizer

Xylem; Guadeloupe; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Xylem in Guadalupe, France is seeking an early-career AR specialist to oversee daily disputes, manage aging processes, and ensure compliance with credit and collections policies. You will work with Sales, Customer Service, and Finance to resolve disputes, using HighRadius and SAP S/4HANA to document actions and monitor KPIs.

The role requires a Bachelor’s degree in Finance or related field, 1–3 years of experience, and strong English communication.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 1-3 years of experience in AR Collections, Dispute Management, or related O2C roles.
• Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
• Strong English communication skills (written and verbal).
• Experience interacting with Sales, Customer Service, and Finance stakeholders.
• Strong negotiation and customer relationship management skills.

Responsabilités

• Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.
• Manage dispute resolution workflows, including root-cause identification and coordination with business partners.
• Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.
• Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
• Support escalations related to large past-due balances, critical disputes, or customer experience issues.
• Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.
• Communicate effectively in English with stakeholders across the Americas, including Finance and on-site O2C leadership.
• Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
• Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
• Support adoption and optimization of HighRadius tools and automation features.
• Provide recommendations on workflow improvements and customer issue prevention.

Connaissances

English communication

Negotiation

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Formation

Bachelor's degree in Finance/Accounting/Business Administration

Outils

HighRadius CLS

HighRadius DMS

HighRadius EIPP

SAP S/4HANA

Description du poste

Xylem in Guadalupe, France is seeking an early-career AR specialist to oversee daily disputes, manage aging processes, and ensure compliance with credit and collections policies. You will work with Sales, Customer Service, and Finance to resolve disputes, using HighRadius and SAP S/4HANA to document actions and monitor KPIs.

The role requires a Bachelor’s degree in Finance or related field, 1–3 years of experience, and strong English communication.