Senior Account Ops Lead: Tertiary Sites

CBRE; Gentilly; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

CBRE is seeking a Senior Manager in Account Management to lead a team delivering on key client commitments. You will oversee daily operations, staff development, and performance management within the Operations Management function.

You will coordinate resources, manage large client relationships, review service level performance, and drive process improvements while upholding CBRE's RISE values. This role requires 5-8 years of relevant experience and a bachelor's degree, with strong leadership,

Qualifications

• Experience in staffing, training and development, coaching, and performance management.
• Ability to lead staff, set expectations, and manage cross-functional teams.
• Strong communication and mentoring skills.

Responsabilités

• Provide formal supervision to employees; monitor training, conduct evaluations and coaching; oversee recruiting.
• Coordinate and manage daily team activities; set schedules, assign tasks, cross-train staff, and meet deadlines.
• Consult with Sr. sales professionals to define complex project requirements and develop action plans.
• Obtain resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large/high-profile clients and identify opportunities.
• Review service level performance reports to ensure client service targets are met.
• Troubleshoot escalated issues; serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and deliverables.
• Apply broad business knowledge to achieve team and departmental objectives.
• Lead by example; model CBRE RISE values and drive improvement.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.

Formation

Bachelor's Degree preferred

Outils

Microsoft Office

Description du poste

CBRE is seeking a Senior Manager in Account Management to lead a team delivering on key client commitments. You will oversee daily operations, staff development, and performance management within the Operations Management function.

You will coordinate resources, manage large client relationships, review service level performance, and drive process improvements while upholding CBRE's RISE values. This role requires 5-8 years of relevant experience and a bachelor's degree, with strong leadership,