Cluster Lead Tertiary Sites

CBRE; Gentilly; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

CBRE is seeking a Senior Manager in Account Management to lead a team delivering on key client commitments. You will oversee daily operations, staff development, and performance management within the Operations Management function.

You will coordinate resources, manage large client relationships, review service level performance, and drive process improvements while upholding CBRE's RISE values. This role requires 5-8 years of relevant experience and a bachelor's degree, with strong leadership,

Qualifications

• Experience in staffing, training and development, coaching, and performance management.
• Ability to lead staff, set expectations, and manage cross-functional teams.
• Strong communication and mentoring skills.

Responsabilités

• Provide formal supervision to employees; monitor training, conduct evaluations and coaching; oversee recruiting.
• Coordinate and manage daily team activities; set schedules, assign tasks, cross-train staff, and meet deadlines.
• Consult with Sr. sales professionals to define complex project requirements and develop action plans.
• Obtain resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large/high-profile clients and identify opportunities.
• Review service level performance reports to ensure client service targets are met.
• Troubleshoot escalated issues; serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and deliverables.
• Apply broad business knowledge to achieve team and departmental objectives.
• Lead by example; model CBRE RISE values and drive improvement.
• Identify and solve technical and operational problems of complexity.
• Understand broader impact across the department.

Formation

Bachelor's Degree preferred

Outils

Microsoft Office

Description du poste

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

About The Role

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.