Cluster Lead Tertiary Sites

CBRE Group, Inc.; Gentilly; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

CBRE Group, Inc. in Île-de-France seeks a Senior Manager to lead an Account Management team, delivering client commitments and coordinating operational excellence across projects. You will supervise staff, drive training and performance evaluations, recruit and coach talent, and partner with Sr.

sales professionals to define project requirements while ensuring contractual obligations are met. The role emphasizes building strong client relationships with large accounts, identifying improvement

Qualifications

• Bachelor’s degree preferred with 5–8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance.
• Ability to convey performance expectations and handle problems in sensitive, complex situations.
• Leadership to motivate the team to achieve operational targets across disciplines.

Responsabilités

• Supervise employees, monitor training, conduct performance evaluations, and oversee recruitment.
• Coordinate daily team activities, set schedules, assign tasks, and cross-train staff.
• Consult with Sr. sales professionals to define complex project requirements and plan actions.
• Obtain and coordinate resources to service projects and build strategic plans.
• Manage sales relationships with large/high-profile clients and identify opportunities.
• Review service level performance to meet and exceed client expectations.
• Troubleshoot escalated issues and act as SME for key systems and processes.

Connaissances

Leadership

Staffing

Training and development

Coaching

Performance evaluations

Mentoring

Recruiting

Microsoft Office

Formation

Bachelor’s Degree preferred

Outils

Microsoft Office

Word

Excel

Outlook

Description du poste

About the Role:

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You’ll Need:

• Bachelor’s Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.