Quality & Compliance Manager

CBRE Group, Inc.; Vitry-sur-Seine; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading real estate services firm is looking for a Quality and Compliance Manager in Vitry-sur-Seine. In this role, you'll supervise a team to ensure quality assurance and control for small to medium-sized clients. Responsibilities include managing staff training and evaluations, leading compliance initiatives, and effectively communicating performance standards. A Bachelor's degree with 3-5 years of relevant experience is preferred. Strong leadership and organizational skills are essential for success.

Qualifications

• 3-5 years of relevant experience in quality assurance and control.
• Experience in staffing, training, and performance management.
• Ability to convey performance expectations effectively.

Responsabilités

• Supervise the quality assurance and control team.
• Coordinate daily activities and establish work schedules.
• Communicate compliance status to stakeholders.
• Lead inspection readiness programs and assist with audits.

Connaissances

Leadership skills

Organizational skills

Microsoft Office proficiency

Coaching and mentoring

Formation

Bachelor's Degree (preferred)

Description du poste

About the Role:

As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Execute both company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across the functional areas. Report compliance status to stakeholders regularly.
• Track the success of the quality‑of‑service initiatives for non‑regulated services.
• Report compliance and other metrics to the client during review meetings. Escalate and notify both internal and client senior management of quality and compliance issues.
• Execute the inspection readiness programs. Assist with audits as well as serve as a resource for quality operations.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.