Sales & Operations Assistant

Home Care Hire; Sales; Sur place; EUR 35 000 - 41 000; Plein temps

Avantages offerts par ce poste

26 days holiday

Optional Saturday work

Résumé du poste

Home Care Hire is seeking a Sales & Operations Assistant for an office-based role near Oxford. The position offers full training, a clear progression path, and a chance to contribute to a growing, purpose-driven company.

You will work 9am–5pm, Monday–Friday, with optional Saturday work and a salary of £30,000–£35,000 including retention bonuses. Initially temporary to permanent, the role requires 3+ years of office-based customer service experience and strong IT skills.

Qualifications

• 3+ years office-based customer service experience with a busy phone line.
• Strong IT skills and confidence with business software.
• Excellent spoken communication and warm, professional manner.
• Reliable, punctual and organised.

Responsabilités

• Answer inbound calls with warmth and clarity.
• Guide customers through products and services; take orders and payments over the phone.
• Record actions accurately in Syrinx and manage orders; raise cases for product faults.
• Direct collection requests to email and process them; maintain accurate customer records.
• Manage and respond to Trustpilot reviews; reflect company values of care and reliability.

Connaissances

Customer service

IT skills

Phone handling

Communication

Description du poste

Supporting safe recovery at home with best‑in‑class medical equipment. We’re a fast‑growing medical equipment provider (60% YoY growth) looking for a driven, organised Sales & Operations Assistant to work 1:1 with the MD. Full training provided, strong progression, and a role where your contribution genuinely matters. This is an office‑based role for someone who wants responsibility, progression, and the chance to make a real impact in a growing, purpose‑driven company. There is scope for this to progress into a business development manager role for a person who can display the capacity to grasp product and industry knowledge.

About Us

Home Care Hire is a specialist provider of best‑in‑class medical equipment, supporting families and healthcare professionals across Oxfordshire. The difference our products make is immediate and meaningful, and we take pride in delivering a service that is warm, efficient and dependable. We use cutting‑edge technology to ensure fast, safe delivery and installation, and we’re building a team that matches that standard.

Core Responsiblities

Customer Communication

• Answer inbound calls with warmth and clarity
• Guide customers through our products and services
• Take orders and payments over the phone

Order Processing & Administration

• Record all actions accurately in Syrinx
• Raise cases for product faults (no troubleshooting required)
• Direct collection requests to email and process them correctly
• Maintain accurate customer records and follow established workflows
• Keep the office running smoothly with proactive, organised administration

Quality & Feedback

• Manage and respond to Trustpilot reviews
• Ensure every customer interaction reflects our values of care, clarity and reliability
• Take pride in delivering consistently high‑quality service

About Syrinx (Full Training Provided)

• Open files for customer queries
• Manage stock levels across multiple locations
• Take orders and payments
• Issue paperwork for new customers
• Schedule engineer jobs
• Track service timelines
• Keep installation records
• Process customer collection requests

Essential Requirements

• 3+ years office‑based customer service experience with a busy phone line
• Strong IT skills and confidence with business software
• Excellent spoken communication and warm, professional manner
• Reliable, punctual and organised
• Able to work calmly and clearly with customers
• Comfortable working full‑time in the office

Key Information

Location: Quad Summertown, Oxford

Hours: Monday–Friday, 9am–5pm (30‑minute break). Optional Saturday work available but not required.

Salary: £30,000–£35,000 (including retention bonus and performance‑based elements)

Holidays: 26 days plus all bank holidays

Contract: Temporary to permanent