SaaS Technical Support Specialist (FR/EN)

Rise Up; Paris; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Rise Up is seeking a Customer Care Representative to be the first point of contact for customers, delivering outstanding service with a strong technical dimension. You will handle inquiries, provide product information, troubleshoot issues, and ensure customer satisfaction.

Responsibilities include responding to inquiries via email and chat, providing clear technical explanations, and collaborating with Product and Engineering to resolve bugs.

Qualifications

• Experience in a client service role in SaaS.
• Solid troubleshooting methodology.
• Comfort with APIs, SSO, browser debugging and log analysis.
• Fluent in French and English; German a plus.
• Familiarity with CRM systems.

Responsabilités

• Respond to customer inquiries via email and chat.
• Troubleshoot and resolve technical issues; escalate when needed.
• Collaborate with Product and Engineering on bugs.
• Maintain knowledge bases.

Connaissances

Client service

SaaS support

Troubleshooting

APIs/SSO

CRM

French/English bilingual

German a plus

Description du poste

Rise Up is seeking a Customer Care Representative to be the first point of contact for customers, delivering outstanding service with a strong technical dimension. You will handle inquiries, provide product information, troubleshoot issues, and ensure customer satisfaction.

Responsibilities include responding to inquiries via email and chat, providing clear technical explanations, and collaborating with Product and Engineering to resolve bugs.