S’COOL SKI LEAD & GUEST SERVICES

Canada West Ski Areas Association; Vernon; Sur place; EUR 25 877 - 36 855; Plein temps

Résumé du poste

The S’Cool Ski Program at Sovereign Lake Nordic Centre is seeking an enthusiastic Events Coordinator to support the Operations Manager as the primary contact for bookings, including Ski S’Cool lessons. Applicants must have exceptional communication skills, a positive attitude and the ability to work in a fast-paced, collaborative team.

This seasonal role requires physical fitness, flexibility for holiday periods, and experience with registration and POS systems.

Qualifications

• Exceptional communication skills and a positive attitude in a fast-paced team environment.
• Prepared for physical demands and holiday work.
• Ability to manage multiple tasks and teams.

Responsabilités

• Assist Operations Manager on staffing and instructor scheduling for S’Cool Ski Program.
• Identify training needs and coordinate equipment maintenance.
• Schedule instructors and approve timesheets.
• Handle guest services, ticketing, and lessons booking.
• Maintain school database and weekly data sheets for invoicing.

Connaissances

Nordic skiing knowledge

Youth programs

Ski area operations

Online registration systems

POS systems

Computer skills

Team leadership

Communication skills

First Aid Level 1

Physical fitness

Outils

POS systems

Registration software

Description du poste

Reporting to the Operations Manager the position is the primary point of contact for event bookings including Ski S’cool lessons. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Hours

• 15 hrs/wk (Sept 15 – Sept 26)
• 25 hrs/wk (Sept 29 – Oct 31)
• 35 hrs/wk (Nov 3 – Feb 27)
• 32 hrs/wk (Feb 28 – Apr 3)

Wage: $26 / hr

Skills and Qualifications

• Working knowledge of Nordic skiing, youth programs and and ski area operations
• Experience with online registration & POS systems, and other computer software
• Good computer skills (word processing and information management)
• Ability to take direction, function independently and manage multiple tasks and teams
• Demonstrated problem solving skills and ability to think and act independently
• Demonstrated team leadership, supervisory skills, strong administrative and delegation skills
• Superior communications skills in working with team members, teachers, youth and the public
• Ability to function in a team environment
• Energetic and outgoing personality
• Occupational First Aid Level 1 or equivalent is required (SLNC may reimburse training cost)
• Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

General Responsibilities

Leadership and Supervisory

Pre-Season

• Assist the Operations Manager on assessment of staffing needs for S’Cool Ski Program and coordinate instructor scheduling following the 2026-2027 Staffing Budget
• Assisting with instructor recruitment, conduct performance reviews for instructors and liaise with Operations Manager regarding performance of instructors

In-Season

• Identifying and ensuring regular delivery of training needs of instructors
• Identifying and ensuring regular maintenance of S’Cool Ski Program equipment, notifying the Operations Manager of required repairs or orders
• Will work regularly with the Ski Technician to ensure skis are properly waxed and maintained.
• Scheduling of Instructors, managing any scheduling issues that arise, approving timesheets at the payroll deadline

Administrative

Pre-Season

• Manage the scheduling of all schools participating in S’Cool Ski Programming at SLNC

In-Season

• Manage and update weekly the S’Cool ski data sheet for invoicing by the accountant
• Provide reports to the Operations Manager on filling of the schedule
• Manage office supplies and S’Cool Ski programs items with the Operations Manager
• Maintain the school database
• Review/Approve instructor timesheets bi-weekly
• Lead Instructor Team Meetings to strategize upcoming weekly calendars

Member & Guest Services

• Handling cash and conducting daily cash outs independently
• Operating POS for ticket sales and retail purchases
• Assisting customers with online ticket sales
• Book lessons when required
• Creating, processing & printing of gift certificates
• Ensure effective and organized documentation of rentals and waxing services
• Monitoring, answering and referral of general telephone, web or email inquiries
• Represent frontline staff on a Joint Health and Safety Committee

Facilities Operations

• Ensuring daily maintenance and equipment organization of S’Cool Ski facilities
• General clean-up, snow shoveling, wood chopping/restocking, and garbage pick-up with a focus on S’Cool Ski facilities
• Ensure all equipment is in good working order and replace with the approval of the GM
• Carry out daily maintenance of facilities
• Standard janitorial duties
• Restocking of product
• Responding to First Aid Emergencies (often outside for extended periods of time)
• Operating quads and snowmobiles
• Aiding with clean up or take down of a special program events
• Ensuring appropriate rental equipment is issued to all patrons

Guest Service

• First Contact for all school administrators and school teachers
• Expand programming options to fill empty calendar dates by approaching new groups and schools in the region
• Working with Lodge Staff when required for equipment use in the lodge
• Identify customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Operations Manager
• Participating as part of the front counter customer service team
• Provide friendly and prompt customer service at all times
• Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events
• Providing information about products, trails and upcoming events
• Booking other user groups as necessary and maintaining records/tracking of these groups

Communications and Marketing

• Monitoring, answering and referral of general inquiries([e-mail])
• Updating of website content is accurate and current, coordinated with the Operations Manager, including the S’Cool Ski Calendar
• Conduct public outreach to build the Program in our schools and throughout the community
• Distribution of rack cards to Program families
• Promotion to schools, and targeted events when available in person
• Set up a school visitation program to recruit new schools and to help increase productivity for when the groups arrive at SLNC
• Expand and grow markets for marginalized youth, Youth Centres, Indigenous groups, and diverse abilities
• Act as a Committee Member on the Jess4Kids Ski Scholarship Fund, attending scheduled meetings when necessary and to submit J4K Funding applications to the group for peer review