Programs & Member Services Admin

Canada West Ski Areas Association; Vernon; Sur place; EUR 18 392 - 26 195; Plein temps

Avantages offerts par ce poste

SLNC Family Pass

Résumé du poste

Sovereign Lake Nordic Centre is seeking a capable Program Coordinator to serve as the primary contact for members, manage registrations, and support program development.

The role requires strong communication, teamwork, and the ability to handle multiple tasks, with seasonal hours and a wage of 26 CAD per hour. Applicants must be able to lift 30 lbs and work through holidays.

Qualifications

• Experience with nordic skiing and ski area operations.
• Energetic and outgoing personality.
• Experience with online registration and POS systems and other computer software platforms.
• Ability to take direction, function independently, and manage multiple tasks and groups.
• Demonstrated problem solving skills and ability to think and act independently.
• Demonstrated team leadership and supervisory skills.
• Ability to function in a team environment.
• Demonstrates strong administrative and delegation skills.
• Exceptional computer skills (Word processing, web, WordPress, Google Workspace, Microsoft Office Suite, and information management).
• Occupational First Aid Level 1 or equivalent is required.

Responsabilités

• Coordinate preseason program recruitment and development with the Operations Manager.
• Manage Programs Database and coordinate with coaching/coordinator leads.
• Coordinate program rentals with Guest Services.
• Lead program recruitment efforts.

Connaissances

Nordic skiing operations

Communication skills

Team leadership

POS systems

Administrative skills

Word processing

WordPress

Google Workspace

Microsoft Office Suite

Information management

First Aid Level 1

Customer service

Formation

Occupational First Aid Level 1

Outils

Registration platform

Web

Online registration

CRM/Database

Description du poste

Reporting to the Operations Manger the position is the primary point of contact for Sovereign Lake Nordic Centre members for programs. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Work Schedule

September 14 to October 31 (10-15 hrs/week)

November 1, 2026 to April 3, 2027 (35 hrs/week, 28 hrs at SLNC lodge)

April 4 to May 31 (15 hrs/week)

Wage: $26/hr

Additional provided perk: SLNC Family Pass

SKILLS AND QUALIFICATIONS

• Working knowledge of nordic skiing and ski area operations
• Energetic and outgoing personality
• Experience with online registration and POS systems and other computer software platforms
• Ability to take direction, function independently, and manage multiple tasks and groups
• Demonstrated problem solving skills and ability to think and act independently
• Demonstrated team leadership and supervisory skills
• Ability to function in a team environment
• Demonstrates strong administrative and delegation skills
• Exceptional computer skills (word processing, web, WordPress, Google Workspace, Microsoft Office Suite, and information management)
• Occupational First Aid Level 1 or equivalent is required (Sovereign Lake can provide training)
• Superior written and verbal communication skills in working with team members and the public
• Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

GENERAL RESPONSIBILITIES

Leadership and Supervisory

• Ensure prompt communications, preseason recruitment planning, and ongoing Program development and growth
• Manage Programs Database and Coordinate with Coaching/Coordinator Team Leads
• Coordinate with the Operations Manager and Guest Services for Program rentals
• Act as the Program Recruitment Lead

Administrative

Program Pre-Season

• Work with the Operations Manager to create a registration platform for all Programs
• Oversee Registration of all program participants and coordinate with appropriate coaches/coordinators to ensure they are in appropriate groups and age groups
• Organize coaching courses with CCBC
• Tracking of all youth and master’s program volunteer coaches and leaders
• Collect Coaches CRC and file them securely
• Manage coach certifications on a spreadsheet following Safesport requirements, updating the Board Safesport Officer annually

Member Services (Approximately 3 hrs per day for all service needs)

• Operating POS for ticket sales and retail purchases
• Handling cash and conducting daily cash outs independently
• Assisting with online ticket sales
• Book lessons as required
• Creating, processing & printing of gift certificates
• Ensure effective and organized documentation of rentals and waxing services
• Monitoring, answering and referral of general telephone, web or email inquiries
• Represent frontline staff on a Joint Health and Safety Committee

Program In-Season (Approximately 4 hrs per day for all program needs)

• Establish and manage volunteer needs in software with Volunteer Coordinator
• Schedule regular Program staff meetings and record minutes
• Manage tracking, expenses, billing, and ensuring payment of program participants
• Ensure all Code of Conduct, photo release, and other documents are signed
• Respond or forward all emails and communications from parents, athletes, and prospective Program participants
• Schedule & book Program Committee meetings
• Assist Program staff and Chair to create agenda for the Program Committee meetings
• Communicate, distribute information, and manage documents on behalf of the Program Committee
• Work with the GM and social media Contractor to manage Social Media Accounts and Program newsletter communications
• Assist the coaching staff with administrative tasks as needed and as time allows
• Create monthly program registration reports and meeting minutes for GM to present to the board
• Develop (in collaboration with all staff) a Program calendar of events, including all training sessions and competitions

Facilities Operations

• General clean-up, snow shovelling, wood chopping/restocking, and garbage pick-up
• Standard janitorial duties & restocking of product
• Carry out daily maintenance of facilities
• Manage the distribution and maintenance of all Program ski rental equipment & report safety issues to the Operations Manager.
• Oversee the maintenance of SDP supplies and equipment storage in the lower technical building
• Report Program equipment issues or needs to the GM or XC Head Coach
• Operating quads and snowmobiles
• Responding to First Aid Emergencies (often outside for extended periods of time)
• Aiding with clean up or take down of a special program events
• Ensuring appropriate rental equipment is issued to general public
• Coordinate reservation of outbuilding usage for training courses and programs events with the Operations Manager and Guest Services Lead

Member Service

• Identify service issues in programs, resolve them where possible, and identify chronic systemic, facility, or staffing problems to the Head Cross-Country Coach and General Manager.
• Participating as part of the Memeber & Guest Service team
• Provide friendly and prompt customer service at all times
• Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events
• Providing information about products, trails and upcoming events
• Identifying customer service issues and resolving them where possible
• Identifying chronic systems issues or staffing problems and communicating them to the Operations Manager

Communications and Marketing

• Monitoring, answering, and referring general email inquiries
• Contribute to club and event information to members on our communication platforms/tools,
• Identify and maintain website for program-related information & events
• Work with program coaches to ensure consistent communication in all areas of programs
• Send out race notices to the correct programs once received from CCBC

Please submit a CV to Operations [e-mail].