Retail Wireless Support Pro: Customer Care & Solutions

DSI Systems; Bayonne; Sur place; EUR 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive pay $26/hr

Comprehensive training

Team-oriented environment

Career growth opportunities

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and sick days

Profit sharing program

AT&T wireless discount

Paid training

Promotions from within

Résumé du poste

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. The role involves handling billing, account updates, plan changes, device issues, and service questions while delivering friendly, solution-focused service.

The ideal candidate thrives in fast-paced settings, maintains composure, and demonstrates strong communication and multitasking abilities. Evening, weekend, and holiday shifts are part of the schedule, with comprehensive training

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak traffic.

Connaissances

Customer service

Communication

Multitasking

Attention to detail

Flexible hours

Description du poste

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers inside national retail locations. The role involves handling billing, account updates, plan changes, device issues, and service questions while delivering friendly, solution-focused service.

The ideal candidate thrives in fast-paced settings, maintains composure, and demonstrates strong communication and multitasking abilities. Evening, weekend, and holiday shifts are part of the schedule, with comprehensive training