Retail Area Manager

Emma Sleep; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Health benefits

Career development

Résumé du poste

Emma Sleep is seeking an operations-focused professional to support new store launches in France and collaborate with franchise partners and store teams. You will monitor performance, OTIF, and inventory while implementing playbooks to improve conversion and customer experience.

The role emphasizes data analysis, problem-solving, and strong communication in English and French. Growth opportunities and competitive benefits are offered in a fast-growing company.

Qualifications

• Strong with data and numbers, especially store performance and inventory.
• Hands-on problem solver who can react quickly in fast-paced environments.
• Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
• Customer-focused and driven to improve in-store experience and satisfaction.
• Fluent in English and French; other European languages are a plus.

Responsabilités

• Support new store launches in France, coordinating with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
• Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
• Monitor OTIF deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
• Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
• Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
• Support store audits, assist with mystery shopping programs, and help maintain reporting on sales, marketing performance, and inventory.

Connaissances

Data analysis

Problem solving

Collaboration

Customer focus

Bilingual EN/FR

Description du poste

• Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
• Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
• Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
• Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
• Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
• Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.

• Comfortable working on store launches and supporting performance improvements.
• Strong with data and numbers, especially around store performance, inventory, and customer feedback.
• Hands-on problem solver who can react quickly in fast-paced environments.
• Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
• Customer-focused and motivated to improve in-store experience and satisfaction.
• Fluent in English and French, other European languages are a plus.

• Growth opportunity in a rapidly growing company.
• Supportive team environment, working locally and globally.
• Career development with access to continuous learning and training.
• Competitive compensation and health benefits.