Retail Area Manager

Emma – The Sleep Company; Paris; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Supportive team environment

Career development with training

Health benefits

Résumé du poste

Emma – The Sleep Company is seeking an Operations & Store Launch Coordinator in Paris to support new store openings across France and collaborate with franchise partners to ensure smooth openings and excellent customer experiences.

You will monitor store performance, manage inventory processes, assist with training, audits, and roll out playbooks to boost conversion and satisfaction. Fluent English and French are required; other languages are a plus.

Qualifications

• Experience supporting store openings and franchise coordination.
• Strong numerical skills and store performance analysis.
• Hands-on problem solver in fast-paced environments.
• Collaborative partner with franchise, store teams, and internal stakeholders.
• Fluent in English and French.

Responsabilités

• Support new store launches in France with franchise and store partners.
• Track store performance and assist revenue growth initiatives.
• Monitor OTIF deliveries and assist inventory tracking.
• Roll out playbooks and best practices across stores.
• Track NPS and customer feedback; support training needs.
• Assist with store audits and reporting on sales and inventory.

Connaissances

Data analysis

Store launch support

Cross-functional collaboration

Customer focus

Bilingual EN/FR

Description du poste

What you'll do:

• Support new store launches in France, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
• Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
• Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
• Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
• Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
• Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.

Who we're looking for:

• Comfortable working on store launches and supporting performance improvements.
• Strong with data and numbers, especially around store performance, inventory, and customer feedback.
• Hands-on problem solver who can react quickly in fast-paced environments.
• Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
• Customer-focused and motivated to improve in-store experience and satisfaction.
• Fluent in English and French, other European languages are a plus.

What we offer:

• Growth opportunity in a rapidly growing company.
• Supportive team environment, working locally and globally.
• Career development with access to continuous learning and training.
• Competitive compensation and health benefits.