Resort GM: Guest-Centric Growth Leader

Staycity Group; Bailly-Romainvilliers; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Bonus scheme

Discounted rates for overnight stays

Refer and Earn up to £/€550

Education Support

Volunteer Days

Employee Assistance Programme (EAP)

Job summary

Staycity Group is seeking an energetic Resorts General Manager to lead Staycity Disney, delivering outstanding guest experiences and strong commercial performance. You will guide the leadership team to drive growth, build capability and ensure the property meets guest, people and financial objectives.

You will set direction, develop leaders and maintain accountability, balancing strategy with on-site execution to sustain long-term success and financial results.

Qualifications

• Significant experience leading a hotel, aparthotel or similar guest-led operation, minimum 5 years+ experience.
• Fluency in English and French is required.
• Proven experience delivering strong commercial, financial and operational performance.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, labour management and cost control.
• Strong understanding of revenue management, business planning and commercial performance drivers.
• Experience using data and insight to drive decision-making and improve results.
• Proficiency in hotel systems such as Opera PMS, Optii, ReviewPro and OTA extranets, alongside the ability to quickly learn and adapt to new technologies.
• Exceptional people leadership experience, including developing high-performing teams and future leaders.
• Confidence making decisions and holding accountability for outcomes.
• Strong understanding of guest experience and operational performance.
• Ability to build effective relationships across property and central teams
• Adaptability, resilience and a continuous improvement mindset.
• Experience with Lean methodology.

Responsibilities

• Own guest experience performance across the property, ensuring Staycity consistently delivers exceptional experiences that drive loyalty, advocacy and commercial success.
• Use guest feedback, GRI, Brand Standard Audits and other performance measures to identify opportunities, shape priorities and drive continuous improvement.
• Lead your teams (Deputy Resorts GM included) and give them the keys to understand and are accountable for how their role and functions impacts guest satisfaction.
• Create a culture where guest-centric decision making is embedded across every department and level of the business.
• Champion innovation and best practice that strengthens Staycity's competitive position and enhances the guest experience.

Job description

Staycity Group is seeking an energetic Resorts General Manager to lead Staycity Disney, delivering outstanding guest experiences and strong commercial performance. You will guide the leadership team to drive growth, build capability and ensure the property meets guest, people and financial objectives.

You will set direction, develop leaders and maintain accountability, balancing strategy with on-site execution to sustain long-term success and financial results.