Guest Experience & Growth Leader — Assistant GM

Staycity Group; Paris; In loco; EUR 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus scheme

Discounted rates for overnight stays

Refer and earn £/€550

Education Support

Volunteer days

Employee Assistance Program

Descrizione del lavoro

Staycity Group is seeking an Assistant Resort General Manager for our Disneyland property. You will shape the guest experience and drive performance across operations, people leadership and commercial results, while preparing for a future General Manager role.

As AGM, you’ll gain exposure to all business aspects, lead multiple departments, manage budgets, and ensure high standards of guest satisfaction and operational excellence in a dynamic hospitality environment.

Competenze

• Experience leading a complex hotel, aparthotel or similar guest-led operation.
• Proven leadership across multiple departments (Front Office, Housekeeping, Maintenance, F&B).
• Strong commercial and financial acumen with experience of P&L, budgeting, forecasting, labour and cost management.
• Experience using performance data to identify issues, make decisions and improve results.
• Proficiency in hotel systems and the ability to quickly learn new technologies.

Mansioni

• Own guest experience performance, ensuring consistently high standards across the property.
• Use guest feedback, audits and performance measures to identify issues and drive improvement.
• Ensure Heads of Department understand and take accountability for their impact on the guest.
• Take ownership of guest issues and address underlying problems, not just symptoms.
• Create a culture where teams are empowered to improve the guest experience.

Conoscenze

Leadership

P&L

Budgeting

Forecasting

People leadership

Guest experience

Operational excellence

Lean methodology

Decision making

Strumenti

Opera PMS

Optii

ReviewPro

OTA extranets

Descrizione del lavoro

Staycity Group is seeking an Assistant Resort General Manager for our Disneyland property. You will shape the guest experience and drive performance across operations, people leadership and commercial results, while preparing for a future General Manager role.

As AGM, you’ll gain exposure to all business aspects, lead multiple departments, manage budgets, and ensure high standards of guest satisfaction and operational excellence in a dynamic hospitality environment.