Resort GM: Drive Guest Experience & Revenue

Staycity Group; France; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Bonus scheme

Discounted rates for overnight stays

Refer and Earn Scheme

Education Support

Volunteer Days

Employee Assistance Programme (EAP)

Job summary

Staycity is seeking a highly energetic Resorts General Manager to lead Staycity Disney and drive exceptional results across the property.

You will own the P&L, guest experience and culture, leading through your leadership team to deliver sustainable growth and financial performance, while aligning with corporate strategy and standards.

Set the direction, develop future leaders and ensure governance on health, safety, brand standards and guest satisfaction.

Qualifications

• Significant experience leading a hotel/aparthotel or similar guest-led operation, minimum 5 years+ experience.
• Fluency in English and French is required.
• Proven experience delivering strong commercial, financial and operational performance.
• Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, labour management and cost control.
• Strong understanding of revenue management, business planning and commercial performance drivers.
• Experience using data and insight to drive decision-making and improve results.
• Proficiency in hotel systems such as Opera PMS, Optii, ReviewPro and OTA extranets, with ability to quickly learn new technologies.
• Exceptional people leadership experience, including developing high-performing teams and future leaders.
• Confidence making decisions and holding accountability for outcomes.

Responsibilities

• Own guest experience performance across the property, ensuring Staycity consistently delivers exceptional experiences that drive loyalty and commercial success.
• Use guest feedback, audits and performance measures to identify opportunities, shape priorities and drive continuous improvement.
• Lead your teams and empower them to understand how their roles impact guest satisfaction and results.
• Create a culture where guest-centric decision making is embedded across every department and level of the business.
• Champion innovation and best practice that strengthens Staycity's competitive position and enhances the guest experience.
• Own the property's P&L and overall business performance.
• Develop and execute annual business plans, budgets and forecasts that support property and company objectives.
• Drive revenue growth, profitability and cost performance, ensuring the property meets financial commitments.
• Use market insights to strengthen market position and mitigate risk.

Skills

Hotel leadership

P&L ownership

Revenue management

Financial acumen

People leadership

Data-driven decisions

Strategic thinking

Decision-making

Education

Bachelor’s degree in Hospitality Management

Tools

Opera PMS

Optii

ReviewPro

OTA extranets

Job description

Staycity is seeking a highly energetic Resorts General Manager to lead Staycity Disney and drive exceptional results across the property.

You will own the P&L, guest experience and culture, leading through your leadership team to deliver sustainable growth and financial performance, while aligning with corporate strategy and standards.

Set the direction, develop future leaders and ensure governance on health, safety, brand standards and guest satisfaction.