Remote & Travel Imaging Systems Support Specialist

SmartRecruiters, Inc.; Marseille; Hybride; EUR 42 000 - 69 000; Plein temps

Avantages offerts par ce poste

Company car

Cell phone

Laptop

Flexible working hours

Home office

Training opportunities

Résumé du poste

Brainlab is seeking a Support Specialist Imaging Systems for France. You will install, maintain and repair Loop X and Airo at hospitals, providing remote and on-site support to clinical staff.

Savvy with IT and networking, you will document service activities and collaborate with sales, engineering and clinical support. This role offers flexible hours, home-office options, and significant national travel up to 80%.

Qualifications

• Degree in electrical engineering, electronics, mechatronics, or similar
• Ideally first experience in technical support, preferably in healthcare
• Familiar with X-ray systems and/or scanner technology (a plus)
• Strong IT, networking, and troubleshooting skills
• Independent, structured, and solution-oriented working style
• Excellent communication skills in English and French
• High willingness to travel national (up to 80%), with possible international assignments

Responsabilités

• Independently perform installations, maintenance, and repairs of Brainlab systems (Loop X, Airo) at hospitals and clinical sites
• Provide remote and on-site technical support, guiding clinical users through troubleshooting and system operation
• Ensure optimal device functionality by conducting diagnostics, upgrades, and proactive service checks
• Act as a trusted technical advisor for our customers, fostering strong relationships and long-term satisfaction
• Support product launches by coordinating setup, testing, and user onboarding
• Document all service activities accurately and in compliance with quality standards
• Collaborate closely with other teams (sales, engineering, clinical support) to ensure a seamless customer experience

Connaissances

Troubleshooting

Remote support

Customer relations

Bilingual EN/FR

Formation

Electrical/electronics/mechatronics degree

Outils

MS Office

Salesforce

Description du poste

Brainlab is seeking a Support Specialist Imaging Systems for France. You will install, maintain and repair Loop X and Airo at hospitals, providing remote and on-site support to clinical staff.

Savvy with IT and networking, you will document service activities and collaborate with sales, engineering and clinical support. This role offers flexible hours, home-office options, and significant national travel up to 80%.