EMEA Technical Customer Success Lead – AI Medical Imaging

AIRS Medical; Paris; Sur place; EUR 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Paid Time Off (30 days)

Onboarding gifts and home office

Training & Development

Home office setup

Résumé du poste

AIRS Medical is expanding its healthcare IT team and seeks a skilled technical support engineer for implementation and customer support in France. You will configure and deploy SwiftMR on virtual machines, and integrate it with MRI systems and PACS, managing network configurations for smooth interoperability.

The role emphasizes hands-on troubleshooting, documentation, and regular client check-ins to ensure successful installations.

Qualifications

• 1+ years in a technical or application support role within healthcare IT.
• Proficiency with TCP/IP networking and DICOM networking.
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable.
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues.
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users.
• Fluent in English and Italian/French.
• Pro-active team player.

Responsabilités

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs.
• Deploy SwiftMR and integrate it with MRI systems and PACS, managing network and DICOM configurations for interoperability.
• Utilize expertise in TCP/IP and DICOM networking to troubleshoot and support data transmission and connectivity.
• Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities.
• Act as the primary technical resource for clients, providing application support and resolving technical issues.
• Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI configurations.
• Develop and maintain documentation of implementation processes and troubleshooting guides.
• Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving results.
• Plan and coordinate SwiftMR integrations with potential customers.

Connaissances

TCP/IP networking

DICOM networking

Problem solving

Communication skills

English + Italian or French

Team player

Outils

Linux

MRI systems

PACS

Description du poste

AIRS Medical is expanding its healthcare IT team and seeks a skilled technical support engineer for implementation and customer support in France. You will configure and deploy SwiftMR on virtual machines, and integrate it with MRI systems and PACS, managing network configurations for smooth interoperability.

The role emphasizes hands-on troubleshooting, documentation, and regular client check-ins to ensure successful installations.