Remote Travel Specialist

Hjbtravels; Paris; Remote; EUR 34,062 - 51,094; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing professional training

Community-focused culture

Job summary

A global travel agency is looking for a Remote Travel Specialist to guide clients through their travel journey. You'll respond to inquiries, assist with bookings, and ensure client satisfaction with personalized support. The ideal candidate has strong communication skills, a background in customer service, and a passion for travel. This role offers remote flexibility and opportunities for professional growth within a supportive community.

Qualifications

• Exceptional verbal and written communication skills are essential.
• Experience in customer service, preferably in travel or hospitality sectors.
• Strong organizational skills and a proactive approach to challenges.

Responsibilities

• Respond to client inquiries across multiple channels promptly.
• Assist clients with booking modifications and special requests.
• Provide accurate information on destinations and travel documentation.
• Follow up with clients to confirm plans and gather feedback.
• Address client concerns empathetically and efficiently.

Skills

Excellent communication skills

Customer service background

High attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents globally, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.