Remote Travel Concierge & Planner

Getaway Travel Agency; Paris; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Exclusive travel perks

Discounts

Professional growth

Remote work

Job summary

Getaway Travel Agency offers a remote Travel Services Specialist role focused on guiding clients from planning to post-trip support. You will respond to inquiries, help modify bookings, and ensure a seamless travel experience with accurate destination information and timely updates.

The role emphasizes empathetic client care, attention to detail, and the ability to adapt to new booking tools, with access to exclusive travel perks and ongoing professional growth.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, travel, tourism, or hospitality.
• Detail-oriented, organized, proactive.
• Tech-savvy and quick to learn new booking systems.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across channels promptly and professionally.
• Assist with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and processes.
• Follow up with clients to confirm plans and gather feedback after travel.
• Address concerns with empathy and efficiency; ensure client satisfaction.
• Work remotely with flexible hours and access to exclusive perks.
• Participate in ongoing training and team support.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

About the job Remote Travel Services Specialist

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
  
• Exclusive travel perks and access to industry-only discounts.
  
• Professional growth – ongoing training and support from a dedicated team.
  
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
  
• Tech-savvy and able to learn new systems and booking tools quickly.
  
• A genuine enthusiasm for travel and helping others create memorable experiences.