Remote Reservation Specialist: Precise Client Support

Alegria Travel Services; Strasbourg; À distance; EUR 26 000 - 42 000; Plein temps

Avantages offerts par ce poste

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Résumé du poste

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations and ongoing service requests. This 100% remote role focuses on providing accurate information and ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and high accuracy.
• Good organizational and time-management abilities.

Responsabilités

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Connaissances

Written communication

Verbal communication

Attention to detail

Organizational skills

Time management

Customer service mindset

Description du poste

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations and ongoing service requests. This 100% remote role focuses on providing accurate information and ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.