Booking Coordination Representative

Alegria Travel Services; Bordeaux; À distance; EUR 28 000 - 42 000; Plein temps

Résumé du poste

Alegria Travel Services is seeking an organized Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking details. This role emphasizes clear communication and reliable support throughout the reservation process.

The ideal candidate enjoys helping people, conducting online research, and keeping multiple requests organized in a remote environment. 100% remote work, with onboarding and ongoing professional development.

Qualifications

• Clear written and verbal communication is essential.
• Strong organization and attention to detail are required.
• Customer-focused and professional demeanor expected.
• Comfortable conducting online research to inform bookings.
• Ability to manage multiple requests and priorities simultaneously.
• Proficient with email and web-based platforms.
• Strong follow-up and problem-solving abilities helpful.
• Previous customer service, reservations, hospitality, or coordination experience is a plus but not required.

Responsabilités

• Communicate with clients regarding booking needs and preferences
• Research accommodations, transportation, activities, and related services
• Assist with coordinating reservations and confirmations
• Review booking information for accuracy and completeness
• Provide clients with confirmations, updates, and important details
• Assist with changes, adjustments, and special requests
• Maintain accurate client and booking records
• Follow up on pending requests and required information
• Communicate with service providers when necessary
• Provide professional support throughout the booking process

Connaissances

Communication

Organization

Attention to detail

Customer focus

Online research

Email proficiency

Follow-up

Problem-solving

Outils

Email

Web-based platforms

Description du poste

We are seeking an organized and service-focused Booking Coordination Representative to assist clients with researching options, coordinating reservations, and managing booking-related details. This role requires clear communication, attention to detail, and the ability to provide reliable support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized in a remote environment.

Responsibilities

• Communicate with clients regarding booking needs and preferences


• Research accommodations, transportation, activities, and related services


• Assist with coordinating reservations and confirmations


• Review booking information for accuracy and completeness


• Provide clients with confirmations, updates, and important details


• Assist with changes, adjustments, and special requests


• Maintain accurate client and booking records


• Follow up on pending requests and required information


• Communicate with service providers when necessary


• Provide professional support throughout the booking process

Qualifications

• Strong written and verbal communication skills


• Excellent organization and attention to detail


• Customer-focused and professional


• Comfortable conducting online research


• Ability to manage multiple requests and priorities


• Comfortable using email and web-based platforms


• Strong follow-up and problem-solving abilities


• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required

Position Highlights

• 100% remote work environment


• Structured onboarding and training


• Ongoing professional development


• Access to online tools and professional resources


• Continuing education opportunities


• Supportive team environment