Remote Operations Excellence Analyst (KPI & Performance)

EPI Company; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

All-staff in-person meetups

Learning budget €5,000 per year

Résumé du poste

EPI is seeking an Operations-focused professional to help shape an operational performance framework and lead KPI reporting across EPI, its members and vendors.

You will join the Operations team, reporting to the Head of Operational Excellence, and collaborate with multiple stakeholders across Europe in a remote-first setting. Travel to meet colleagues in Paris, Brussels or Amsterdam may be required.

Qualifications

• At least 2 years of experience in project management, service delivery, operations or a related field.
• Bachelor’s degree or equivalent professional experience; a project management certification is a plus.
• Fluent in English (CEFR C1 or C2); French, German, Dutch or another European language is a plus.
• Ability to work remotely with a high degree of autonomy, while collaborating effectively in a multicultural environment.
• Experience tracking KPIs, performance, action plans or project progress and turning findings into clear reporting.
• Strong communication and presentation skills, with the ability to prepare concise materials for senior internal and external stakeholders.
• Highly organised approach to project follow-up, documentation and process improvement, with the persistence to coordinate actions through to completion.

Responsabilités

• Support the implementation and maintenance of an operational performance framework, including clear KPIs, reporting mechanisms and service-level objectives.
• Track EPI, member and vendor performance and resilience data, identifying risks, deviations and opportunities for improvement.
• Prepare clear materials for regular service reviews, quarterly Member Advisory Group meetings, board reporting and other internal or external stakeholders.
• Lead documentary reviews by inventorying existing documentation and processes, supporting teams in closing gaps, and reorganising the document library.
• Follow up on internal audits and improvement initiatives, coordinating action items, monitoring deadlines and reporting progress.
• Support escalations by gathering the relevant information and helping stakeholders identify practical resolution options.
• Strengthen collaboration across the Operations department, EPI organisation and EPI’s members to support high performance and goal achievement.

Connaissances

Project management

Stakeholder communication

KPI tracking

Remote collaboration

Documentation

Formation

Bachelor's degree or equivalent

Project management certification (optional)

Outils

Confluence

Jira

Office/Google Workspace

Data visualization tools

Description du poste

EPI is seeking an Operations-focused professional to help shape an operational performance framework and lead KPI reporting across EPI, its members and vendors.

You will join the Operations team, reporting to the Head of Operational Excellence, and collaborate with multiple stakeholders across Europe in a remote-first setting. Travel to meet colleagues in Paris, Brussels or Amsterdam may be required.