Remote Matching Operations Coordinator

Jobgether; France; Sur place; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Global collaboration

Résumé du poste

Jobgether is seeking a Matching Operations Coordinator based in France. You will manage relationships between professionals and internal teams, ensuring smooth communication and execution across accounts in a fully remote setup.

This role requires 2–3+ years of related experience, strong English communication, and a proactive, detail-oriented approach to drive process improvements and ownership of operational strategies.

Qualifications

• Bachelor’s degree or equivalent higher-education qualification.
• 2–3+ years of experience in coordination, operations support, customer support, account management, or a related role.
• Excellent written and verbal communication skills, with the ability to maintain clear and professional communication with diverse stakeholders.
• Strong stakeholder management skills and the ability to prevent communication gaps, misunderstandings, and operational friction.
• Excellent organizational skills and strong attention to detail, with the ability to prioritize tasks and execute efficiently.
• Self-starter mindset with a high level of accountability and the ability to independently manage workflows, tasks, and assigned accounts.
• Strong professional judgment and the ability to make sound decisions independently while working within established processes and guidelines.
• Ability to follow defined processes accurately and consistently, including making appropriate decisions when information is incomplete.
• Collaborative mindset, willingness to share knowledge, support colleagues, and learn from teammates.
• Strong English communication skills, as resumes and day-to-day professional communication must be conducted in English.

Responsabilités

• Act as the primary communication point between professionals working on client engagements and internal stakeholders, ensuring clear, timely, and effective information sharing.
• Independently manage communication across multiple channels, with a strong emphasis on professional written communication.
• Maintain regular contact with professionals across assigned accounts to understand project status, identify potential challenges, and proactively address issues before they escalation.
• Identify and pursue relevant upsell and cross-sell opportunities while maintaining strong and professional relationships.
• Manage account-related administrative tasks and operational actions according to established processes and guidelines.
• Maintain proactive communication with colleagues through tools such as Slack and Zoom during designated working hours.
• Organize, update, and maintain process documentation and guidelines so that information remains accurate and easily accessible.
• Support onboarding activities for new team members and help them become familiar with tools, processes, and workflows.
• Contribute to strategic and ad-hoc projects that support operational efficiency and team objectives.
• Analyze operational data where relevant, identify trends, and translate findings into actionable improvements.
• Proactively identify opportunities to improve processes, increase efficiency, and strengthen the overall matching and operations workflow.
• Gradually take greater ownership of operational strategies and become a subject-matter expert within the function.

Connaissances

Stakeholder management

Written & verbal communication

Organizational skills

Self-starter

Data-driven mindset

Project management

Independent worker

Formation

Bachelor’s degree

Outils

Google Sheets

Google Docs

Description du poste

Jobgether is seeking a Matching Operations Coordinator based in France. You will manage relationships between professionals and internal teams, ensuring smooth communication and execution across accounts in a fully remote setup.

This role requires 2–3+ years of related experience, strong English communication, and a proactive, detail-oriented approach to drive process improvements and ownership of operational strategies.