France-Based Remote HR Support Specialist

Jobgether; France; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote‑first culture

Asynchronous work culture

Global exposure

Hardware provided

Résumé du poste

Jobgether is seeking a Support Specialist based in France to deliver exceptional customer experiences in a remote-first HR technology environment. You will be the go-to contact for HR-related inquiries, coordinate solutions, and ensure timely resolutions across email, phone, chat, and ticketing systems.

You will work with Sales, Operations, Finance and Payroll teams to enhance service quality, identify recurring issues, and drive process improvements while maintaining accurate records and

Qualifications

• At least 3 years of customer service or customer support experience.
• Experience in HR tech or similar technology environments preferred.
• Experience with ticketing platforms such as Freshdesk, Zendesk, Salesforce or WeCom/WeChat.
• Fluent English written and spoken (C2).
• Strong problem-solving and analytical abilities.
• Excellent organization and detail orientation.
• Able to work in a remote-first, fast-paced globally distributed setting.
• Strong communication and stakeholder-management skills.

Responsabilités

• Serve as primary contact for HR-related inquiries via email, phone, chat and ticketing systems.
• Investigate, resolve, and communicate updates clearly throughout the resolution process.
• Troubleshoot issues, identify root causes, and escalate complex cases when needed.
• Collaborate with Sales, Operations, Finance, Payroll and other teams to support customers.
• Record inquiries, actions and resolutions accurately in support tools.
• Stay updated on product policies and changes to provide accurate guidance.
• Conduct customer training and onboarding sessions when required.
• Analyze tickets to identify recurring issues and suggest improvements.
• Utilize feedback to improve products, services and support processes.
• Maintain stakeholder relationships and adapt to departmental changes.
• Demonstrate empathy, patience and professionalism in all interactions.

Connaissances

Customer support

English (C2)

Problem solving

Organisational skills

Cross-functional collaboration

Outils

Freshdesk

Zendesk

Salesforce

WeCom/WeChat

Description du poste

Jobgether is seeking a Support Specialist based in France to deliver exceptional customer experiences in a remote-first HR technology environment. You will be the go-to contact for HR-related inquiries, coordinate solutions, and ensure timely resolutions across email, phone, chat, and ticketing systems.

You will work with Sales, Operations, Finance and Payroll teams to enhance service quality, identify recurring issues, and drive process improvements while maintaining accurate records and