Remote IoT Service Delivery Manager

1NCE; France; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working flexibility

Global remote opportunities

26 days paid annual leave

Nilo.Health platform for well-being

Job summary

1NCE is seeking a Service Manager to lead customer-facing operations across Europe in a remote work setup. You will own service delivery and design, drive KPI reporting, and partner management to ensure high-quality performance.

The role requires ITIL/AWS CAF knowledge, a telecommunications or IT background, and strong English communication at C1 level. A flexible, collaborative culture and global engagement await.

Qualifications

• Degree in Informatics, Computer Science or related field.
• Familiarity with ITIL and AWS CAF frameworks.
• Experience as a Service Manager or in a similar service-led role.
• Background in telecommunications is a plus, IT-focused backgrounds also valuable.
• Strong communication and analytical abilities in English (C1).

Responsibilities

• Own customer-facing operational processes, service delivery and service design.
• Manage service delivery performance against SLAs at a tactical level.
• Oversee service providers and partners to ensure high-quality operations.
• Define and optimize service processes using ITIL and AWS CAF.
• Steer development of support tools with DevOps to meet needs.
• Monitor delivery, report on SLAs, and run review meetings with stakeholders.

Skills

ITIL

AWS CAF

Service Manager

Telecommunications

English C1

Education

Informatics / Computer Science degree

Job description

1NCE is seeking a Service Manager to lead customer-facing operations across Europe in a remote work setup. You will own service delivery and design, drive KPI reporting, and partner management to ensure high-quality performance.

The role requires ITIL/AWS CAF knowledge, a telecommunications or IT background, and strong English communication at C1 level. A flexible, collaborative culture and global engagement await.