Remote Health Ops Coordinator — Insurance & Care

Alan SA.; France; Hybride; EUR 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Equity / strong rewards

Flexible office or full-remote option

All necessary tools and equipment (Mac

Learning & Training opportunities

Health insurance for you and family

Parental leave

Résumé du poste

Alan SA. is hiring an Operations Coordinator to join a multi-country team responsible for running insurance and health service processes, ensuring operational excellence and steady service delivery.

You will monitor day-to-day activities, manage provider relationships, and push continuous improvements across France, Belgium, Spain and beyond. The role requires strong analytical and organizational skills, fluency in English and either French or Dutch, and the ability to work independently in a

Qualifications

• Passionate about delivering and optimizing top-notch operations.
• Strong problem-solver with a deep-dive mindset focused on customer satisfaction.
• Analytical mindset with ability to dive into data.
• Highly organized with strong attention to detail and follow-up.
• Fluent in English and either French or Dutch; able to communicate in a multi-country setup.

Responsabilités

• Run key insurance and health services processes and workflows.
• Monitor day-to-day operations and ensure service levels (SLAs).
• Flag risks and opportunities and communicate them to stakeholders.
• Manage partnerships, including coordination with providers and service operators.
• Define and own monitoring schemes for volumes, efficiency and quality, and improve processes.

Connaissances

Operations

Problem solver

Analytics

Organised

English & French or Dutch

Independent

Adaptable

Insurance/healthcare experience

Outils

CRM systems

Data tooling

Description du poste

Alan SA. is hiring an Operations Coordinator to join a multi-country team responsible for running insurance and health service processes, ensuring operational excellence and steady service delivery.

You will monitor day-to-day activities, manage provider relationships, and push continuous improvements across France, Belgium, Spain and beyond. The role requires strong analytical and organizational skills, fluency in English and either French or Dutch, and the ability to work independently in a