Global Health Ops & Product Builder

Alan; Bordeaux; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Stimulating environment

Strong culture

Résumé du poste

Alan is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single, acclaimed user experience. We are hiring across France, Spain, Belgium, and Canada, and aim to scale our operations globally with 800+ people.

Our Operations team ensures delivery at scale of our insurance and healthcare products, working with cross-functional teams to disrupt the industry, optimize processes, and deliver value to members every day.

Qualifications

• You have at least 2 years of professional experience in Operations management or entrepreneurship
• You are fully fluent in English and Spanish/French/Dutch
• You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)
• You are capable of building automations (Zapier, n8n…)
• You excel at launching and steering projects by setting the high level vision and monitoring the day to day progress
• You are strong at optimizing processes while never compromising with members’ delight
• You are comfortable in fast-paced environments: you know how to deal with uncertainty, remaining proactive and focused on efficiency
• You love to collaborate with transversal teams, not afraid to be hands-on nor to challenge past decisions.

Responsabilités

• Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.
• Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.
• Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.

Connaissances

Operations management

Entrepreneurship

Analytical skills

SQL

Automation design

Project launching/management

Process optimization

Cross-functional collaboration

Hands-on approach

Outils

Zapier

n8n

Description du poste

Alan is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single, acclaimed user experience. We are hiring across France, Spain, Belgium, and Canada, and aim to scale our operations globally with 800+ people.

Our Operations team ensures delivery at scale of our insurance and healthcare products, working with cross-functional teams to disrupt the industry, optimize processes, and deliver value to members every day.