Remote-First Customer Support Engineer (France)

Jobgether; France; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote-friendly

Equity

Flexible benefits

Career growth

Résumé du poste

Jobgether is seeking a Customer Support Engineer based in France to assist developers and businesses with complex database, application, and infrastructure challenges. You will diagnose issues, guide customers, and help shape scalable, developer-focused support in a remote-first environment.

You will collaborate with Engineering and other teams, turning recurring issues into improved documentation, playbooks, and processes, while contributing to a faster, more reliable customer experience across

Qualifications

• Professional experience supporting production applications, databases, or SaaS products.
• Working knowledge of SQL, ideally MySQL and/or PostgreSQL.
• Strong debugging and troubleshooting abilities with curiosity to investigate issues.
• Programming experience and the ability to read unfamiliar code.
• Familiarity with application frameworks, ORMs, or deployment patterns.
• Willingness to learn new languages, frameworks, tools, and environments.
• Excellent written and verbal communication skills.
• Strong customer empathy and ability to advocate for customer needs.
• Ability to work independently and own outcomes.
• Strong organizational skills in fast-changing environments.
• Collaborative, data-driven mindset across teams.
• Experience with cloud platforms and observability tools is a plus.

Responsabilités

• Advise customers and developers on how to effectively use the database platform and resolve technical challenges.
• Respond to, investigate, troubleshoot, and resolve customer issues across tickets and channels.
• Diagnose complex issues spanning application behavior, databases, infrastructure, connectivity, queries, and production workflows.
• Help customers develop knowledge to troubleshoot and use the platform independently.
• Create, maintain, and improve internal and external documentation and playbooks.
• Identify recurring customer challenges and collaborate with Engineering to prioritise improvements.
• Contribute to developing support systems and processes for scalable high-quality support.
• Translate feedback into actionable recommendations for product, documentation, and operations.

Connaissances

SQL

Debugging

Customer empathy

Code literacy

Remote collaboration

Outils

AWS

GCP

Azure

Description du poste

Jobgether is seeking a Customer Support Engineer based in France to assist developers and businesses with complex database, application, and infrastructure challenges. You will diagnose issues, guide customers, and help shape scalable, developer-focused support in a remote-first environment.

You will collaborate with Engineering and other teams, turning recurring issues into improved documentation, playbooks, and processes, while contributing to a faster, more reliable customer experience across