Remote Multilingual Technical Support Consultant (EN/FR)

Supportyourapp-1; Saint-Denis; À distance; EUR 39 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully remote work

USD salary

Referral bonuses

Health policy & well-being

Résumé du poste

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will provide technical support via phone, email, and chat, troubleshoot issues, and collaborate with multiple departments to resolve inquiries.

A strong bilingual capability in English and French (C1) and at least one year of customer support experience are required. You will work remotely with a flexible schedule and participate in ongoing product knowledge development within a fast-paced SaaS environment.

Qualifications

• Excellent English and French communication (C1 for both).
• At least 1 year in customer support, preferably technical.
• Familiarity with CRM systems and basic technical support (APIs, OS, SaaS).
• Strong problem-solving and troubleshooting with attention to detail.
• Ability to multitask and prioritize effectively.
• Excellent interpersonal and teamwork skills.
• Ability to explain technical information to non-technical customers.
• Owns a PC with at least 8GB RAM and stable internet.

Responsabilités

• Provide technical support via phone, email, and chat in a professional and efficient manner.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

Connaissances

English & French (C1)

Customer support experience

CRM systems

Technical troubleshooting

Multitasking

Interpersonal skills

Technical communication

Home office setup

Outils

D365

Description du poste

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will provide technical support via phone, email, and chat, troubleshoot issues, and collaborate with multiple departments to resolve inquiries.

A strong bilingual capability in English and French (C1) and at least one year of customer support experience are required. You will work remotely with a flexible schedule and participate in ongoing product knowledge development within a fast-paced SaaS environment.