Remote Field Service Engineer – Electro-Mechanical Systems

Intuitive; Paris; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Intuitive is seeking a Field Service Support Engineer to cover activities across France with mobility to support national and occasional international assignments. You will perform scheduled maintenance, troubleshoot electro‑mechanical systems, install hardware, and collaborate with sales and clinical teams.

Travel ~60–80% and residence near a major transport hub are expected. The role requires a biomedical or electrical engineering background, 2–4 years field service experience, strong

Qualifications

• Bachelor’s degree preferred in biomedical or electrical engineering or equivalent.
• 2–4 years of field service and electro‑mechanical troubleshooting experience.
• Strong interpersonal and customer‑facing skills.
• Ability to adapt to dynamic environments and travel frequently.
• Strong administrative and organizational skills.
• Ability to work independently and cross‑functional.
• Clean driving license and ability to handle physical workload.
• Fluent in English and relevant local languages.

Responsabilités

• Perform all scheduled maintenance activities including system inspections, preventive maintenance, upgrades, and field actions.
• Troubleshoot, diagnose, and repair Intuitive products within assigned territories and support customers and IS teams.
• Coordinate and perform system installations and hardware delivery.
• Maintain a smaller primary install base while ensuring high service quality and responsiveness.
• Provide on‑demand support across the national territory and overseas territories as needed.
• Support additional regions (EMEA) on an ad hoc basis when required.
• Collaborate with Field Service teams to cover gaps in vacancies or workload peaks.
• Support Sales and Clinical teams during events and on‑site activities, including demonstrations and workshops.
• Maintain accurate administrative records (Field Reports, Spare Parts, Expenses, RMAs).
• Ensure compliance with company policies and operating room protocols.
• Provide feedback to HQ and participate in continuous improvement projects.

Connaissances

Field service experience

Electro-mechanical troubleshooting

Customer-facing skills

Communication skills

Travel flexibility

Formation

Bachelor’s degree in biomedical/electrical engineering or equivalent

Outils

Driving license

Description du poste

Intuitive is seeking a Field Service Support Engineer to cover activities across France with mobility to support national and occasional international assignments. You will perform scheduled maintenance, troubleshoot electro‑mechanical systems, install hardware, and collaborate with sales and clinical teams.

Travel ~60–80% and residence near a major transport hub are expected. The role requires a biomedical or electrical engineering background, 2–4 years field service experience, strong