Remote Enterprise Support Specialist – Veterinary SaaS

Jobgether; France; Remote; EUR 50,000 - 73,000; Full time

Benefits offered by this job

Six-month contract

Fully remote across Europe

UK hours

Professional development

Flexible working

Collaborative international team

Company events

Job summary

Jobgether is seeking an Enterprise Support Specialist based in France to deliver top-tier technical and operational support to enterprise veterinary practice management software users. You will manage multi-site accounts, resolve complex issues, and collaborate with global teams in a remote-first SaaS environment.

The six-month contract emphasizes customer satisfaction, financial configuration support, and proactive process improvements, with hours aligned to UK time zones and a fully remote

Qualifications

• Demonstrated customer support experience.
• Experience supporting enterprise or key account customers in a SaaS context.
• Educational background in finance, accounting, payments, or related fields is desirable.
• Ability to understand software functionality and troubleshoot issues.
• Experience with healthcare, veterinary, or practice management software is a plus.
• Strong written and spoken English for international customers.

Responsibilities

• Serve as the primary support contact for enterprise customers (large, multi-site groups).
• Handle escalations and coordinate with Sales, Implementation, and Product teams.
• Assist with invoicing, payments, VAT, and tax settings and related financial configurations.
• Maintain high customer satisfaction and meet defined KPIs/OKRs.
• Build trusted relationships with key stakeholders and manage multiple accounts.

Skills

Customer support experience

Enterprise B2B support

Finance and accounting knowledge

Technical and product understanding

Interpersonal communication

English proficiency

Multisite account handling

Organization and prioritization

Job description

Jobgether is seeking an Enterprise Support Specialist based in France to deliver top-tier technical and operational support to enterprise veterinary practice management software users. You will manage multi-site accounts, resolve complex issues, and collaborate with global teams in a remote-first SaaS environment.

The six-month contract emphasizes customer satisfaction, financial configuration support, and proactive process improvements, with hours aligned to UK time zones and a fully remote