Remote Digital Customer Success Manager

Lever, Inc.; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

RTT days off

Public transport reimbursement

Swile meal vouchers

Résumé du poste

Brevo is seeking a Digital Customer Success professional for our new Pro offer. You will manage a high-volume account portfolio, drive customer adoption, support renewal discussions, and monitor health metrics to prevent churn.

You’ll collaborate with Sales, Product, and Customer Experience teams to deliver measurable value and scalable digital resources. You will influence customer journeys with webinars, emails, and digital content, while maintaining a customer-centric, data-driven approach

Qualifications

• Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
• Excellent presentation, written, and oral communication skills in French
• Customer-centric mindset with data-driven approach

Responsabilités

• Execute a high-volume engagement approach, using 1-to-many strategies (email sequences, webinars, digital materials) from onboarding to renewal
• Manage a high-volume portfolio of accounts, ensuring customers hit key milestones via emails and meetings
• Lead renewal discussions with focus on retention and growth
• Monitor customer health scores and data to proactively engage at-risk accounts
• Drive customer adoption of best practices through enablement sessions and webinars
• Contribute to digital resources and 'Digital Journey' content to empower customers
• Identify common challenges and feedback to Product/Engineering to improve experience
• Collaborate with Sales and Customer Experience to mitigate risk and unlock growth

Connaissances

Customer Experience

Customer Success

Marketing Project Management

Description du poste

Brevo is seeking a Digital Customer Success professional for our new Pro offer. You will manage a high-volume account portfolio, drive customer adoption, support renewal discussions, and monitor health metrics to prevent churn.

You’ll collaborate with Sales, Product, and Customer Experience teams to deliver measurable value and scalable digital resources. You will influence customer journeys with webinars, emails, and digital content, while maintaining a customer-centric, data-driven approach