Remote Customer Happiness Intern – Support & Growth

Reedsy; France; À distance; EUR 16 000 - 30 000; Plein temps

Avantages offerts par ce poste

Work from home

Paid paternal and maternal leave

Annual team retreat

Résumé du poste

Reedsy is seeking a full-time customer support specialist to assist authors and publishing professionals and optimize conversion. You will join a team of eight, handle inquiries, review projects, and design funnels to showcase Reedsy's features.

Ideal candidates are native English speakers with strong writing, an analytical mindset, and teamwork skills in a remote environment. The role demands at least 35 hours per week for six months, with work-from-home benefits and annual retreats.

Qualifications

• Analytical mindset required to interpret user feedback and data.
• Ability to work in a remote team and take initiative.
• Excellent written communication with flawless grammar.

Responsabilités

• Offer support to Reedsy users.
• Review projects submitted on the platform.
• Build customer funnels via emails and in-app messages to reactivate users.

Connaissances

Analytical thinking

Team collaboration

Strong writing

Native English

Customer support

Description du poste

Reedsy is seeking a full-time customer support specialist to assist authors and publishing professionals and optimize conversion. You will join a team of eight, handle inquiries, review projects, and design funnels to showcase Reedsy's features.

Ideal candidates are native English speakers with strong writing, an analytical mindset, and teamwork skills in a remote environment. The role demands at least 35 hours per week for six months, with work-from-home benefits and annual retreats.