Remote AI Implementation & Support Engineer

iForce Connect; Job; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

iForce Connect is seeking an AI Implementation & Support Engineer for a fully remote role. You will be the technical partner for customers, leading onboarding, configuration, and ongoing high-level support to maximize platform value.

You will translate business needs into technical configurations, diagnose complex issues, and advocate for customers while collaborating with engineering to escalate critical bugs and drive improvements.

Qualifications

• 3+ years in a technical support, implementation, or solutions engineering role (SaaS experience preferred).
• Experience working with AI/ML platforms or data-heavy enterprise software.
• Familiarity with debugging tools (browser dev tools, log aggregators).
• Ability to thrive in a fast-paced, build-as-you-go environment.

Responsabilités

• Implementation & Onboarding: Lead technical integration for new clients, translating their business requirements into platform configurations.
• Technical Troubleshooting: Diagnose and resolve complex issues related to performance, integrations, and system configurations.
• Customer Advocacy: Act as the "voice of the customer", identifying recurring bugs and suggesting feature enhancements.
• Strategic Support: Provide high-touch support for existing clients, utilizing AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch.
• The "Human Bridge": Translate technical concepts into business-friendly language for stakeholders.
• Issue Management: Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

Connaissances

System troubleshooting

Data analysis

Basic scripting

ML fundamentals

AI engineering

Data workflows

ROI focus

Business alignment

Communication skills

Proactive mindset

Outils

Browser dev tools

Log aggregators

Description du poste

iForce Connect is seeking an AI Implementation & Support Engineer for a fully remote role. You will be the technical partner for customers, leading onboarding, configuration, and ongoing high-level support to maximize platform value.

You will translate business needs into technical configurations, diagnose complex issues, and advocate for customers while collaborating with engineering to escalate critical bugs and drive improvements.