Receptionist

Kerten Hospitality; Paris; Sur place; EUR 32 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Career growth opportunities

Inclusive environment

Shared purpose and collaboration

Résumé du poste

Kerten Hospitality is seeking a Front Office Agent in Paris, offering a guest-first service approach and collaboration with multiple hotel departments. You will handle check-ins/outs, reservations, and guest inquiries in a fast-paced environment.

The role requires a hospitality background, PMS knowledge, and strong communication in English and French. A flexible schedule, including weekends and holidays, is expected.

Qualifications

• Diploma or degree in Hospitality, Tourism, or related field.
• Previous experience in front office, customer service, or hospitality is an advantage.
• Knowledge of PMS and front office systems (Opera, Fidelio, or similar).
• Strong communication and interpersonal skills.
• Fluency in English and French; knowledge of additional languages is an advantage.

Responsabilités

• Greet and welcome guests with a smooth check-in/out.
• Handle reservations, room assignments, and billing.
• Provide information on hotel services and local attractions.
• Respond to guest requests and complaints promptly and professionally.
• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
• Follow front office procedures and standards for service, safety, and compliance.
• Maintain accurate records of guest interactions and transactions in the PMS.
• Build positive relationships with guests through attentive and personalized service.
• Use hotel systems and digital tools to manage reservations and guest services.
• Share guest feedback and suggest improvements to enhance service quality.
• Adapt quickly to guest needs and apply creative solutions in daily tasks.

Connaissances

Front office experience

Guest service mindset

Communication skills

Shift flexibility

Bilingual English/French

Formation

Hospitality degree

Outils

PMS systems (Opera/Fidelio)

Microsoft Office

Description du poste

About Kerten Hospitality

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Paris, France

About Kerten Hospitality

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

About The Role

• Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
• Handle reservations, room assignments, and billing with accuracy.
• Provide information on hotel services, facilities, and local attractions.
• Respond to guest requests, concerns, and complaints promptly and professionally.
• Coordinate with Housekeeping, F&B, and other departments to meet guest needs.
• Follow front office procedures and standards for service, safety, and compliance.
• Maintain accurate records of guest interactions and transactions in the PMS.
• Build positive relationships with guests by providing attentive and personalized service.
• Use hotel systems and digital tools effectively to manage reservations and guest services.
• Share guest feedback and suggest improvements to enhance service quality.
• Adapt quickly to guest needs and apply creative solutions in daily tasks.

EXPERIENCE & SKILLS

• Diploma or degree in Hospitality, Tourism, or related field preferred.
• Previous experience in front office, customer service, or hospitality is an advantage.
• Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is a plus.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Strong communication and interpersonal skills.
• Friendly, proactive, and able to work under pressure with a guest-first mindset.
• Flexibility to work shifts, weekends, and holidays as needed.
• Fluency in English and French; knowledge of additional languages is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.