Front Office Lead — Guest Experience & Ops

Kerten Hospitality; Paris; Sur place; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth opportunities

Inclusive environment

Collaborative culture

Résumé du poste

Kerten Hospitality in Paris, France seeks a Front Office Supervisor to oversee daily operations and ensure exceptional guest experiences. You will lead a team, manage check-ins/check-outs, and collaborate with housekeeping, F&B, and engineering to maintain service excellence.

The ideal candidate has supervisory Front Office experience and strong knowledge of PMS systems (Opera/Fidelio). Fluency in English and French is required, with additional languages a plus.

Qualifications

• Bachelor or degree in Hospitality, Tourism, or a related field preferred.
• Previous experience in Front Office operations, with supervisory experience in hospitality preferred.
• Knowledge of PMS and front office systems (Opera, Fidelio, or similar) is required.
• Fluency in English and French; knowledge of additional languages is an advantage.

Responsabilités

• Supervise daily front office operations, ensuring smooth check-in and check-out experiences.
• Lead, support, and motivate the front office team to deliver high-quality guest service.
• Handle reservations, room assignments, billing, and cash handling with accuracy.
• Respond promptly and professionally to guest requests, concerns, and complaints, ensuring effective resolution.
• Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure seamless guest experiences.
• Monitor front office procedures, service standards, and compliance with hotel policies and safety regulations.
• Train and guide front office team members on operational procedures and guest service standards.
• Maintain accurate guest records, reports, and transactions in the PMS system.
• Assist in preparing shift reports, room status updates, and daily operational briefings.
• Support upselling initiatives and promote hotel services and facilities to maximize guest satisfaction and revenue.
• Ensure professional appearance, grooming, and conduct of the front office team at all times.

Connaissances

Front office supervision

Guest service excellence

Shift management

Communication skills

Problem solving

English & French fluency

Formation

Bachelor or degree in Hospitality/Tourism

Outils

Opera

Fidelio

Description du poste

Kerten Hospitality in Paris, France seeks a Front Office Supervisor to oversee daily operations and ensure exceptional guest experiences. You will lead a team, manage check-ins/check-outs, and collaborate with housekeeping, F&B, and engineering to maintain service excellence.

The ideal candidate has supervisory Front Office experience and strong knowledge of PMS systems (Opera/Fidelio). Fluency in English and French is required, with additional languages a plus.