Quality Control

Cainiao Group; Mions; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Cainiao Group is seeking a hands-on OPS Team Supervisor in Mions to oversee a team of five operators and ensure efficient handling of unplanned and exception parcels. You will organize daily tasks, train new arrivals on injection and sorting processes, and coordinate with operators to minimize lost items and improve parcel tracking.

The role demands leadership, tight prioritization under pressure, and clear communication with the OPS Manager to report on daily actions and anomalies.

Qualifications

• Experience in logistics management, including handling unplanned/exception parcels.
• Proven ability to lead and develop a small to mid-size OPS team.
• Strong problem-solving and decision-making under time pressure.
• Excellent communication with managers and operators to ensure smooth operations.

Responsabilités

• Supervise and train five operators, organize daily tasks and distribute workload.
• Handle unplanned and exception parcels, ensure follow-up and coordinate with operators.
• Oversee relabeling operations and verify label compliance.
• Provide daily AM/PM reports to the OPS Manager detailing actions and anomalies.
• Develop and deliver training sessions on injection and sorting processes.

Connaissances

Logistics processes

Team leadership

Problem solving

Communication skills

Analytical thinking

Outils

WMS (Warehouse Management System)

Parcel tracking software

Description du poste

1. Management of Unplanned and Exception Parcels:

- Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).

- Identify, prioritize, and resolve parcel anomalies during the start of each shift.

- Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.

2. Relabeling Operations (Rerouting):

- Manage relabeling operations for parcels when necessary.

- Check label compliance with established standards.

3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:

- Reduce "lost" parcels within the warehouse.

- Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).

4. Training and Support for Other OPS Team Members:

- Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.

- Schedule training sessions as needed for new arrivals on injection and sorting processes.

5. Team Supervision:

- Supervise, train, and support the three operators under their responsibility.

- Organize daily tasks and ensure an efficient distribution of workloads.

6. Follow-Up and Reporting:

- Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Job Requirements:

Technical Skills:

- Strong knowledge of logistics processes.

- Ability to analyze and solve problems independently.

- Proficiency in warehouse management tools and parcel tracking software.

Managerial Skills:

- Natural leadership to supervise and motivate a team of five operators.

- Ability to work under pressure and effectively prioritize tasks.

- Strong communication skills to relay information to the OPS Manager.

Personal Qualities:

- Precision and organizational skills.

- Proactivity and a sense of initiative.

- Team spirit and excellent interpersonal skills.

Experience:

- Previous experience in team management within a logistics environment.

- Knowledge of anomaly management flows is a plus.

As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company.

We advocate the customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company's goals and strategic direction, and to promote collaboration among team members to address market changes and challenges.

We value the growth of our employees, providing them with excellent learning and growing opportunities. As well as through the establishment of incentive programs, giving the timely recognition to stimulate enthusiasm and creativity in work.