QA Specialist II

Sensient Technologies Corporation; Saint-Ouen-l'Aumône; Presencial; EUR 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary and benefits package

Career advancement

Training program

International team

Descripción de la vacante

Sensient Technologies Corporation is seeking a Quality Specialist to oversee internal and external quality processes in Saint-Ouen-l’Aumône. Reporting to the Quality Director, you will manage customer and supplier complaints, tackle quality questionnaires, and help update product specifications, collaborating with production, supply chain, R&D and sales to ensure compliance.

The role offers an excellent salary and benefits package, onboarding training, and opportunities for career advancement

Formación

• Degree in Quality, Chemistry, Biochemistry or related field.
• Experience in complaint management or quality roles is a plus.
• Meticulous, analytical, and strong customer service mindset.
• Strong interpersonal skills with diverse stakeholders in a dynamic environment.
• Proficiency in English (written and spoken).

Responsabilidades

• Manage, analyze, and process customer and supplier complaints.
• Monitor corrective and preventive actions and ensure effectiveness.
• Lead internal investigations and propose improvements.
• Respond to customer quality questionnaires and update product specs.
• Collaborate with production, supply chain, R&D, and sales for compliance.
• Provide regular reports to the Quality Director.
• Lead investigations into out-of-specification results.

Conocimientos

Customer service mindset

Analytical skills

Interpersonal skills

Quality mindset

Attention to detail

Educación

Quality/Chemistry/Biochemistry degree

Herramientas

Ishikawa (fishbone)

5 Whys

5W1H

Descripción del empleo

At Sensient Technologies, we are experts in the science and innovation of colors and flavors, with international recognition in these markets. We are dedicated to finding solutions for our customers—and we will be even better with you on our team.

To strengthen our Quality department, we are seeking a Quality Specialist to oversee operational internal and external quality processes. Reporting to the Quality Director, you will be responsible for managing customer and supplier complaints, as well as handling quality questionnaires and product specifications, on a full-time basis (5 days a week, onsite in Saint-Ouen l’Aumône (Val d’Oise).

What you'll do:

• Manage, analyze, and process customer and supplier complaints
• Monitor corrective and preventive actions and ensure their effectiveness
• Lead internal investigations, analyze data, and propose areas for improvement
• Respond to customer quality questionnaires and assist in updating product specifications and customer requirements
• Collaborate with internal teams (production, supply chain, R&D, sales) to ensure product compliance
• Provide regular reports to the Quality Director
• Lead investigations into out-of-specification analysis results

What you'll bring:

• Degree (Bac+2 to Bac+5 level) in Quality, Chemistry, Biochemistry, or a related field
• Prior experience in complaint management or Quality (including work-study programs) is an asset
• Meticulousness, analytical skills, and a strong customer service mindset
• Strong interpersonal skills and the ability to interact with various stakeholders in a dynamic environment
• Knowledge of problem-solving tools (Ishikawa, 5 Whys, 5W1H, etc.) is a plus
• Proficiency in English (written and spoken)

What you'll get:

• An excellent salary and benefits package
• Opportunities for career advancement
• A comprehensive and effective training program during onboarding and beyond
• A place in an international team, in which you can interact, thrive and develop

About Sensient

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Personal Care And Specialities Market (PCSM)

Sensient Personal Care and Specialties Market (PCSM) develops, produces, and markets ingredients and high-quality colors for the personal care and cosmetics industry, as well as Specialty Colors for use in household and industrial cleaners, specialist coatings and agriculture product applications.

For more information, visit our website at https://careers.sensient.com/en and our company presentation https://bit.ly/414ggGa Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA.

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