QA Communication Specialist

Growe Talents; Reims; Sur place; EUR 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health & Wellness Focus

Global Medical Coverage

Growth Opportunities

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Résumé du poste

Growe Partners is seeking a QA/Operations specialist to monitor the quality of affiliate and sales managers' communication with partners across channels (Telegram, Skype, email).

You will review partner conversations against defined criteria, track response times, identify risks, escalate issues, and provide structured feedback to managers. You’ll help develop communication guidelines and maintain recurring issue records.

Qualifications

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations.
• Ability to write clearly, concisely, and professionally.
• Fast learner, ready to dive into affiliate and iGaming domains.
• Upper-Intermediate level of English.

Responsabilités

• Monitor the quality of affiliate and sales managers' communication with partners across channels (Telegram, Skype, email).
• Review partner conversations based on defined criteria: tone, wording, compliance with internal rules and iGaming specifics.
• Track response times and ensure communication SLAs are met.

Connaissances

QA

Operations

English (Upper-Intermediate)

Description du poste

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

• Monitor the quality of affiliate and sales managers' communication with partners across all channels (Telegram, Skype, email);

• Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

• Track response times and ensure communication SLAs are met;

• Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

• Escalate critical issues and follow up until they are resolved;

• Provide structured feedback to managers based on QA reviews;

• Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

• Maintain a record of recurring mistakes and systemic issues within the team;

• Prepare regular reports on communication quality and team discipline;

• Initiate and support process improvements that impact partner communication quality.

Experience you'll need to bring:

• Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

• Ability to write clearly, concisely, and professionally;

• Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

• Upper-Intermediate level of English.

It's a perfect match if you have those personal features:

• Strong sense of responsibility and ownership over quality;

• Ability to provide tactful and constructive feedback;

• System-oriented mindset and focus on process clarity;

• Capability to remain neutral and objective in evaluations;

• Stress resilience and confidence in handling sensitive or conflict cases;

• Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;

• Global Medical Coverage;

• Growth Opportunities;

• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

• Performance-Driven Rewards;

• Dynamic Work Environment.