Programme Manager, Executive Degrees

INSEAD; Fontainebleau; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

INSEAD's Degree Programmes team seeks a Programme Manager, Executive Degrees, based at the Europe Campus in Fontainebleau, France. This full-time role blends on-campus presence with remote work, especially during programme delivery periods.

The role focuses on coordinating preprogramme activities, managing relations with internal and external partners, and ensuring a high‑quality experience for participants across GEMBA Europe and related programmes.

Qualifications

• Bachelor's degree in hospitality or events management.
• 4 years of experience in events coordination / client facing roles in multinational environments.
• Familiar with Pack Office, PeopleSoft, Business Objects – Power BI.
• Strong customer focus and ability to build relationships in a multicultural environment.
• Excellent verbal and written communication in English.
• Strong organizational and prioritization skills.
• Proactive, creative, service-oriented problem solving.
• Adaptable with project management and virtual learning environments.
• Willing to travel and work evenings/weekends when required.

Responsabilités

• Preprogramme coordination with internal departments to ensure seamless service delivery.
• Negotiate with external suppliers and supervise services for quality and value.
• Ensure high-level quality programme delivery to participants.
• Collaborate with Faculty to align pedagogical material and requirements.
• During programme: maintain presence, assist participants, manage on-campus logistics.
• Manage venues, breakouts, dining areas; coordinate with operations for space needs.
• Post-programme: collect evaluations and suggest improvements.

Connaissances

Customer focus

Communication skills

Organizational skills

Proactive mindset

Attention to detail

Project management

Travel flexibility

Formation

Bachelor's degree in hospitality or events management

Outils

Microsoft Office

PeopleSoft

Business Objects

Power BI

Description du poste

Job Description

The Degree Programmes team at INSEAD is dedicated to delivering world‑class educational experiences across our renowned MBA, EMBA, and specialized Master's/Executive Master's programmes. Encompassing key areas such as Admissions, the Career Development Centre, Student Life, and Programmes Management, the team works collaboratively to attract top talent, support participants' professional growth, and create a vibrant and engaging experience. Together, they ensure the seamless delivery of transformative learning journeys that prepare future leaders to thrive in a global environment.

Job Description

The Degree Programmes team at INSEAD is dedicated to delivering world‑class educational experiences across our renowned MBA, EMBA, and specialized Master's/Executive Master's programmes. Encompassing key areas such as Admissions, the Career Development Centre, Student Life, and Programmes Management, the team works collaboratively to attract top talent, support participants' professional growth, and create a vibrant and engaging experience. Together, they ensure the seamless delivery of transformative learning journeys that prepare future leaders to thrive in a global environment.

INSEAD is seeking a Programme Manager, Executive Degrees to join our Degree Programmes department. This is a full-time, permanent contract position based at our Europe Campus in Fontainebleau, France.

A hybrid working model is in place – 3 days on campus, 2 days from home. However, on‑campus presence is required during programme delivery periods.

About The Job

The job holder holds an important public relations role representing INSEAD to the participants through their pre‑programme support, daily presence & assistance as well as at social events during the programme and personalized follow‑up after the programme.

He/She collaborates closely on the GEMBA Europe program, operating with a high degree of autonomy while sharing responsibilities within a two‑person team, ensuring mutual visibility, alignment, and continuity of work, and contributing to the extended team based in Abu Dhabi and Singapore, to help develop the programme specificities leading to greater client satisfaction.

Your role within the team

Before programme delivery:

• Preprogramme preparation: seeks the cooperation of different operational departments at INSEAD to ensure seamless co‑ordination. She/he is responsible for the good performance of services carried out by these internal suppliers.
• Negotiates with external suppliers (marketing and operational) and supervises the services provided to ensure quality, efficiency and value.
• Ensure a high‑level quality programme delivery to participants.
• Liaise with relevant Faculty members involved in the programme to get their pedagogical material/requirements.

During the programme:

• Liaise efficiently and discreetly between participants and the wider INSEAD community (faculty and administration), ensuring a continuous presence to make participants feel welcome and to respond promptly to any requests for information or assistance. Foster an atmosphere of trust, efficiency, warmth, and engagement, while managing and following up on on‑campus examinations.
• Assess and decide in liaison with the stakeholders on the various necessary venues (breakout rooms, dining areas and other space requirements) and detect & avoid any incoherencies.
• Negotiate, liaise and manage relationships with internal and external suppliers to meet deadlines and deliver a high‑quality environment and experience.
• Determine priorities, deal with last‑minute changes.
• Communicate daily with the operations team counterpart to align the communication to the participants.
• Demonstrate strong attention to detail.

After the programme:

• Provide follow‑up evaluations and discuss what did and didn't work.
• Maintain a close relationship.
• Suggest or outline improvements for subsequent programmes.

The ideal candidate profile

• Bachelor's degree in hospitality, events management.
• 4 years of experience in a similar role:events coordination/ client facing roles in a multinational/international environment.
• Demonstrated familiarity and proficiency with Pack office, People Soft, Business Objects – power BI.
• Strong customer focus, with the ability to build and maintain effective relationships with stakeholders and participants in a multicultural environment.
• Excellent verbal and written communication skills in English.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.
• Proactive mindset, demonstrating creativity, innovation, and a service‑oriented approach to problem‑solving.
• Highly adaptable, detail‑oriented, and experienced in project management and virtual learning environments.
• Takes ownership of responsibilities while contributing positively to team objectives and success.
• Flexible and able to travel, with the ability to work occasionally on Saturdays, public holidays, and outside standard working hours when required.
• Able to handle sensitive situations with professionalism, diplomacy, and tact, while maintaining firmness when necessary.

If you are passionate about delivering exceptional participant experiences and enjoy working in a dynamic, international environment, join INSEAD and help shape transformative learning journeys for leaders from around the world.