Product Design Director - Patient . Doctolib

Hard Problems; Paris; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Doctolib, the Paris-based healthtech, is seeking a Product Design Director for the Patient stream. You will define the design vision across high-traffic booking and AI-powered Health Companion experiences, collaborating with Product, Engineering, Medical, Data, and Business leaders.

You will lead a team of senior designers, scale design practices across multiple markets, and ensure transparent, user-centered design in a regulated healthcare context.

Qualifications

• 10+ years in product design with 3+ years in people leadership.
• Experience designing consumer products used by millions.
• Experience managing at least five Product Designers.

Responsibilities

• Define and drive design vision for the Patient stream, spanning high-traffic booking and Health Companion experiences.
• Raise the quality bar for product design, interaction design, and content across the patient experience.
• Build a high-performing design organisation through hiring, coaching, and leadership development.
• Collaborate across Design, Product, Engineering, Medical, Data and Business to scale across countries.

Skills

Product design leadership

Global product design

AI-native design

Job description

# Product Design Director - PatientDoctolib, Paris, FranceHealthcare## Why this work mattersDoctolib improves access to healthcare for millions of patients and reduces administrative burden for hundreds of thousands of practitioners across Europe, with a B Corp certification underscoring its social mission.View the full listing and apply →Listed 8 Oct 2026Applications are handled by Doctolib, not by Hard Problems.## About the roleDoctolib is a mission-driven healthcare technology company founded in Paris in 2013. Nearly 3,000 people work across Europe to transform how healthcare is delivered and experienced. More than 500,000 healthcare professionals use Doctolib's solutions, and the patient app is used by approximately 90 million people across Europe. The company is now building an AI-powered Health Companion that helps patients navigate care, understand their health, and take the right next step throughout their health journey — moving beyond a transactional booking product towards an experience that supports patients before, during, and after care.### The roleThe Product Design Director, Patient, owns the design vision and quality bar for Doctolib's patient experience. You report to the VP Design and work closely with Product, Engineering, Medical, Data, and Business leadership. Your scope covers the full patient journey: access to care, search and booking; patient messaging and teleconsultation; the Patient Health Record and patient context; the app homepage and daily health experience; health content and prevention; recommendations, reminders and care plans; new patient services and subscription experiences; and conversational and AI-powered experiences. The current team includes six Senior Product Designers and one Senior Content Designer.### What you would do* Define and drive the design vision for the Patient stream, spanning a high-traffic booking experience and a trusted Health Companion used throughout the health journey.* Balance two parallel challenges: improving the core access-to-care experience while creating new reasons for patients to return beyond booking.* Raise the quality bar for product design, interaction design, and content across the patient experience.* Stay close enough to the product and the craft to make high-quality design decisions, not only set direction from a distance.* Shape AI-native experiences that are clear, useful, and trustworthy, including recommendations, conversational interfaces, and next-best actions.* Establish design principles for transparency, explainability, uncertainty, user control, and safe escalation in a healthcare context.* Build a high-performing design organisation through hiring, coaching, talent development, and second-line leadership.* Create effective ways of working across Design, Product, Engineering, Medical, Data, and Business.* Help scale a coherent experience across countries, languages, and different healthcare contexts.* Connect design decisions to user behaviour, product outcomes, and business impact.### What they are looking for* 10+ years in product design, including 3+ years in people leadership.* Experience in a consumer product organisation, ideally one used by millions of people.* A track record of designing and scaling products across multiple markets, with an understanding of localisation, cultural differences, and the balance between global consistency and local relevance.* Experience managing at least five Product Designers, ideally including senior individual contributors and managers.* Strong product design craft and creative judgement, with the ability to recognise excellent work and make difficult quality trade-offs.* Experience connecting design choices to measurable outcomes such as adoption, conversion, engagement, retention, or satisfaction.* A practical understanding of AI-native product experiences, including how AI changes interaction design, user expectations, trust, transparency, and control.* Experience designing with uncertainty, recommendations, personalisation, or conversational interfaces.* The ability to operate across complex products and stakeholders while maintaining clarity and momentum.* A concise and compelling communication style, able to align senior stakeholders and inspire teams.* Healthcare or regulated-environment experience is valuable but not required; respect for domain expertise and responsible design in high-stakes contexts is what matters.* Fluency in English; French or German is a strong plus.### Working arrangementsThe role is based in Paris and operates on a hybrid basis. Doctolib offers remote work for 2 out of 5 days per week, plus up to 10 flexibility days per year to work from EU countries and the UK.