Platform & Cloud Support Engineer (L1) — Telephony

Enreach; Valbonne; Hybride; EUR 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Health care

Résumé du poste

Enreach is seeking an L1 Support Engineer for its platform and cloud services in Sophia-Antipolis, near Nice. You will own the front line, triage tickets, and work with partners across Europe using Jira, Teams, and calls to guide configurations and issue resolution.

The role emphasizes curiosity about systems, Linux/Unix, networking, and SIP/VoIP exposure; you will become a trusted first point of contact. CDI, full-time with meal vouchers included.

Qualifications

• Experience with Linux environments and command line
• Familiarity with SIP/VoIP configurations and troubleshooting
• Comfort using a terminal to diagnose issues
• Ability to communicate in English and French with customers
• Customer-facing support experience a plus (L1/L2)

Responsabilités

• Answer the support hotline and triage Jira tickets, determining urgency.
• Guide partners through configuration via Jira, Teams, and calls to resolve issues.
• Escalate problems to L2 with proper packaging and follow‑up until resolution.
• Document every solved problem to grow the knowledge base.
• Develop deep platform knowledge by triaging and diagnosing in real time.

Connaissances

Linux

SIP/VoIP

Terminal

English & French

Customer support

Outils

Wireshark

Jira

Teams

Description du poste

Enreach is seeking an L1 Support Engineer for its platform and cloud services in Sophia-Antipolis, near Nice. You will own the front line, triage tickets, and work with partners across Europe using Jira, Teams, and calls to guide configurations and issue resolution.

The role emphasizes curiosity about systems, Linux/Unix, networking, and SIP/VoIP exposure; you will become a trusted first point of contact. CDI, full-time with meal vouchers included.