Photonics Support Engineer – Fiber Optics

Exail

Lannion

Sur place

EUR 45 000 - 65 000

Plein temps

Il y a 4 jours

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Résumé du poste

Exail, based in Lannion, Brittany, is seeking a dedicated photonics engineer to join our Specialty Fibers Division. You will support customers across installation, troubleshooting, and on-site demonstrations, delivering expert guidance and reliable technical assistance.

You will collaborate with a global team, write user manuals, develop technical notes, and help drive continuous improvement in pre- and post-sales activities, leveraging Python and analytics to resolve complex fiber optics

Qualifications

Engineering or Master's degree in photonics, optoelectronics, fiber optics, or related fields.
Fluent in English with excellent verbal and written communication skills.
Knowledge of Python programming or equivalent.
Service-oriented mindset with a results-driven approach.
Strong analytical and problem-solving skills.
Self-motivated, technically curious, and independent.
Comfortable working in multicultural environments.

Responsabilités

Provide after-sales support and troubleshooting for product use at customer sites.
Respond to customer complaints and returns and manage them.
Assist with systems installation, drivers, and remote programs.
Troubleshoot fiber integration issues at customer sites (bend radius, splicing, recoating).
Write and update user manuals and develop technical notes.
Draft technical documents to support sales and conduct on-site demonstrations when needed.
Engage in continuous improvement of back-office support procedures and tools.