Customer Support Engineer - Specialty Fibers – F/M

EXAIL; Le Rhu; Sur place; EUR 42 000 - 58 000; Plein temps

Résumé du poste

EXAIL is seeking a dedicated Support Engineer to join the Specialty Fibers division in Lannion. You will engage with customers to deliver prompt, accurate, and reliable technical assistance across the full range of photonics products.

You’ll work both remotely and on-site, helping customers achieve their objectives during product integration and operation, and contribute to continuous improvement of support processes within a 100+ person team.

Qualifications

• Hands-on experience with photonics products.
• Ability to support customers remotely and on-site.
• Strong communication and problem-solving skills.

Responsabilités

• Provide after-sales activities: manage and respond to customer issues and returns.
• Support installation, drivers, and remote programs for product use.
• Troubleshoot fiber integration issues at customer sites (bend radius, splicing, recoating).
• Draft technical documents to support sales (tests, reports, notes).
• Occasionally conduct on-site demonstrations and troubleshooting.

Connaissances

Photonics knowledge

Customer support

Systems installation

Technical writing

Outils

Diagnostics equipment

Remote diagnostics

Description du poste

Become part of a global network of over 40 supportengineers at the core of Exail operations. Our team, with diverse technicalexpertise, works closely with customers—both remotely and on-site to supportevery stage of product integration and operation.

This unique position offers hands-on experience withthe full range of photonics products within Exail Specialty Fiber division.

Based at our Lannion office, you will play a key rolein delivering support, helping customers achieve their objectives throughprompt, accurate, and reliable assistance. Whether they need straightforwardadvice or in-depth technical insights, you’ll be their to-go expert.

Aboutthe Specialty Fibers Division

Our division specializes in the production of dopedsilica-based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings(FBGs), fiber lasers, and optical low-noise & high-power amplifiers.

Our customers—ranging fromacademia to industry—apply our technologies in fields such as:

• Sensing
• Space
• Harshenvironments
• Medical
• Scientificresearch
• Telecommunication
• Instrustrialapplications

You’ll join a dynamic team of 100+ professionals basedin Lannion, combining expertise in optics, lasers, electronics, systems, andinstrumentation.

Product Scope

• Activefibers: doped, PM/non-PM, single-,double-, and triple-clad
• PMfibers: Panda, Tiger, Polarizing& Spun fibers
• Passivefibers: single- and multi-mode,Ge-doped, radiation-hardened & radiation-sensitive fibers
• FBGs: laser mirror pairs, gain-flattening filters,ultra-narrow bandwidth filters
• Fiberlasers
• Opticallow-noise & high-power amplifiers

Customer Support

• After-SalesActivities:
• Manageand respond to customer complaints and returns
• Providesupport and troubleshooting for product use, including:
• Systems(installation, drivers, remote programs)
• Fiber integrationissues at customer sites (bend radius, splicing/cleaving programs, recoating,etc.)

Pre-SalesActivities:

• Writeand update user manuals
• Provideadditional fiber information (dispersion, MFD, etc.)
• DevelopFAQ libraries
• Drafttechnical documents to support sales: specific tets, qualification reports,technical notes
• Conducton-site demonstrations and troubleshooting (occasionnally)

Teamwork & ContinuousImprovement

• Engagein ongoing internal and self-directed training
• Improveback-office support procedures and tools
• Shareknowledge and develop skills within the team