Patient Services Representative (PSR) - Southampton Family Practice 1

Bon Secours; France; Sur place; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, vision, prescription coverage

Paid time off

Tuition assistance

Résumé du poste

A healthcare provider is seeking a Patient Services Representative to ensure quality service for patients. The role involves processing patient registrations, scheduling appointments, and verifying insurance information. Strong communication skills and customer service experience are essential. The position offers benefits including medical coverage and tuition assistance, in a supportive environment focused on compassionate care.

Qualifications

• Prior experience in patient registration/healthcare is preferred.
• Must have strong communication skills and customer service abilities.

Responsabilités

• Serve as the point of contact for patients and physician practices.
• Process patient registration and verify insurance information.
• Schedule appointments and manage patient flow.

Connaissances

Communication skills

Customer service

Problem solving

Formation

High School Diploma or GED

Description du poste

Patient Services Representative (PSR) – Southampton Family Practice 1

Location: Bon Secours – Southampton Family Practice 1

Bon Secours, a faith‑based organization, is dedicated to exceptional patient care through compassionate people. At every level everyone on our teams has embraced the call to provide compassionate care. Here, you can work with others who share common values and use your skills to help extend care to all of our communities.

Job Summary

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Serves as the primary point of contact between patients and physician practices.
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately.
• Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process; corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow‑up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow‑up services and records referrals on tracking tool (referral/consults).
• Responsible for and/or assists in obtaining proper authorizations and pre‑certifications if applicable for all procedures scheduled through the physician practice.
• Verifies RX benefits in electronic health record, per protocol.
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software.

Qualifications

• High School Diploma or GED (required).
• None (licensure/certification).
• Prior experience in patient registration/healthcare (preferred).

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.

EEO Statement

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are affirmative action and equal opportunity employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].